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Disaster Response Associate

1 week ago

Singapore Singtel Group Full time
The Role
We are seeking an experienced IT professional to fill the role of Incident Management Associate. In this position, you will be responsible for leading, influencing, and coordinating resources to achieve results. You will possess a deep understanding of ITIL V3 processes and have experience in an ITIL-based environment. You will be able to perform under pressure and demonstrate initiative and a commitment to continuous improvement.

You will work closely with the Shift Operation Manager in coordination of end-to-end incident management, ensuring that major incident processes and procedures are followed. You will also drive the overall efficiency and effectiveness of the Major Incident Management process, actively managing major incidents or potential major incidents.