application support engineer
1 week ago
AMC Founded in 2006, licensed by the Singapore Police Force, Police Licensing and Regulatory Department. offers custom security solutions suited to your demands. We work towards meeting the unique needs of every client, be it an enhancement to your current security set up or a complete overhaul that includes:
- Virtual patrolling
- Facial recognition access control
- Remote vehicular access control
- License plate recognition technology
- Visitor Management System
Responsibilities:
- Configure and administer Redundant Array of Independent Disks (RAID) storage and associated components
- Configure and administer Storage Area Network (SAN) and associated components, including Fibre Channel switch administration
- Configure and administer data restore and disaster recovery
- Configure and administer data backup clients and servers
- Maintain storage aspects of new server integrations, storage allocation, and Change Management
- Setup procedures to consolidate storage of data from different platforms (i.e. Windows, UNIX and LINUX)
- Troubleshoot and fix storage issues
- Perform routine equipment check and preventative maintenance
- Storage analysis, capacity planning and performance planning of storage components
- Document the policies and procedures to support the operational storage environment and participate in the design and ongoing refinement of procedures and policies
- Prepare reports on storage administration best practices, new technologies, etc. and recommend enhancements and configuration changes to improve and optimize storage
- Ensuring the data is accessible and recoverable.
- Developing, implementing and overseeing policies and procedures to ensure consistent storage provisioning, uptime, regulatory compliance and data protection.
- Involve in incident management, change request, service request and change request
Requirements:
- Expertise in SolarWinds Monitoring Tools (NPM, SAM, NCM, DPA, NTA, SRM).
- Solid understanding of Microsoft SQL Server (MSSQL) and proficiency in Linux and Windows system administration.
- Proficiency in network technologies and protocols, including Palo Alto firewalls and SendQuick messaging service.
- Strong experience in configuration and troubleshooting of Serv-U Secure FTP.
- Familiarity with CyberArk Privileged Access Management (PAM) and HID Active ID (2FA).
- Experience with Vulnerability remediation and knowledge of using ticketing systems (ServiceNow, ITSM).
- Past working experience in Cloud environment is an advantage
- Excellent troubleshooting skills for both hardware and software issues.
Overhaul
Troubleshooting
Change Management
Police
Unix
Administration
Microsoft SQL Server
Ticketing Systems
SQL
Windows System Administration
Windows
Disaster Recovery
Linux
Incident Management
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