Application Support Engineer

2 weeks ago


Singapore SCIENTEC CONSULTING PTE. LTD. Full time
Roles & Responsibilities

We are looking for an L1+L2 App Support Engineer to join our dynamic team You will play a crucial role in ensuring the smooth operation of applications and providing technical support to end users.

  • Competitive remuneration package (up to $4,000 + AWS + VB).
  • Hybrid working arrangement.
  • Be part of a collaborative and supportive team that encourages growth.

Responsibilities:

  • Provide assistance to users, addressing inquiries, troubleshooting issues, and quickly implementing solutions to restore systems to full functionality.
  • Keep detailed documentation of user interactions, reported problems, solutions applied, and any further actions needed by management or tier 3 support.
  • Create user manuals and troubleshooting guides to aid both support teams and users in effectively interacting with the system.
  • Work closely with L3 Technical staff and the project manager to set objectives and plan system upgrades and improvements.
  • Develop and implement new procedures to boost efficiency, enhance customer satisfaction, and reduce operational costs.

Job Requirements:

  • Singaporean only.
  • Bilingual in English and Mandarin to handle Mandarin-speaking clients.
  • Good writing and communication skills.
  • Strong troubleshooting and problem-solving skills with experience in identifying and resolving complex technical issues.
  • Experience with ticketing systems (e.g., JIRA, ServiceNow) and version control tools (e.g., Git) is a plus.
  • Prior experience in supporting web applications.

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This authorizes us to:

  • Contact you about potential opportunities.
  • Delete personal data not required at this application stage.
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  • All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Vi Yin (Vanessa) – R24123532
ScienTec Consulting Pte Ltd – 11C5781

Tell employers what skills you have

Excellent Communication Skills
IT Service Management
Troubleshooting
Microsoft Excel
HTML
Ticketing Systems
JIRA
Application Support
Customer Satisfaction
Web Applications
ServiceNow
Java
Technical Support

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