Application Support Engineer

2 weeks ago


Singapore SEA CONSORTIUM PRIVATE LIMITED Full time
Roles & Responsibilities

Summary: Responsible in supporting, troubleshooting and fixing application errors that arise across a business.

Reports to: Senior Manager, PMO

Role and Responsibilities:

  • Provide all levels of application support, handling change requests and project coordination.
  • Analyze and troubleshoot application errors raised by business users.
  • Establish the root causes of application errors and propose solution to Support Lead.
  • Perform system bug fixing and testing under the supervision of System Analyst.
  • Follow up on unresolved cases with end users/next level and ensure timely resolution.
  • Report significant and recurring issues to support lead for future solution.
  • Collect feedback to determine patterns and issues that can be resolved by building a knowledge base.
  • Provide FAQs to end user to ease in troubleshooting.
  • Able to stay back for critical issue support and during project implementation.
  • Reports and documentation.
  • Complete all other application support related duties as assigned.

Requirements:

  • Diploma or higher in Information Management / Technology
  • Minimum 3 years' relevant experience in application system support, problem solving, troubleshooting and application development.
  • Exceptional ability to identify application errors and root cause.
  • Ability to develop and fix bugs in .Net, C#, Vue.js programming language.
  • Strong communication skills in both verbal and written.
  • Possess good working attitude and a fast learner.
Tell employers what skills you have

Troubleshooting
Information Management
Application Development
Scripting
Problem Solving
SQL
Application Support
Communication Skills
Project Coordination
C#

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