Application Support Engineer

5 days ago


Singapore SCIENTEC CONSULTING PTE. LTD. Full time
Roles & Responsibilities

We are looking for an L1+L2 App Support Engineer to join our dynamic team You will play a crucial role in ensuring the smooth operation of applications and providing technical support to end users.

  • Competitive remuneration package (up to $4,000 + AWS + VB).
  • Hybrid working arrangement.
  • Be part of a collaborative and supportive team that encourages growth.

Responsibilities:

  • Provide assistance to users, addressing inquiries, troubleshooting issues, and quickly implementing solutions to restore systems to full functionality.
  • Keep detailed documentation of user interactions, reported problems, solutions applied, and any further actions needed by management or tier 3 support.
  • Create user manuals and troubleshooting guides to aid both support teams and users in effectively interacting with the system.
  • Work closely with L3 Technical staff and the project manager to set objectives and plan system upgrades and improvements.
  • Develop and implement new procedures to boost efficiency, enhance customer satisfaction, and reduce operational costs.

Job Requirements:

  • Singaporean only.
  • Bilingual in English and Mandarin to handle Mandarin-speaking clients.
  • Good writing and communication skills.
  • Strong troubleshooting and problem-solving skills with experience in identifying and resolving complex technical issues.
  • Experience with ticketing systems (e.g., JIRA, ServiceNow) and version control tools (e.g., Git) is a plus.
  • Prior experience in supporting web applications.
  • Prior experience in FinTech projects would be an added advantage.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec's Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

  • Contact you about potential opportunities.
  • Delete personal data not required at this application stage.
  • To withdraw consent, email dpo@scientecconsulting.com.
  • All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Vi Yin (Vanessa) – R24123532
ScienTec Consulting Pte Ltd – 11C5781

Tell employers what skills you have

Excellent Communication Skills
IT Service Management
Troubleshooting
Microsoft Excel
HTML
Ticketing Systems
JIRA
Application Support
Customer Satisfaction
Web Applications
ServiceNow
Java
Technical Support

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