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Customer Satisfaction
1 week ago
Responsibilities:
Ensure compliance with incident reporting guidelines.
Implement, drive, promote, monitor, and manage safety in compliance with the company's directives and guidelines.
Manage service business within the designated areas.
Manage business P&L, growth, and profitability to meet yearly targets.
Manage all resources in line with values and policies to sustainably develop the service business by exceeding customer expectations.
Develop and maintain relationships with customers to understand their needs and expectations and solve arising issues to ensure the highest customer satisfaction.
People development - actively drive the technical and non-technical development to ensure all work is conducted according to established procedures and work instructions to enlighten customers.
Close gaps and develop the competency of the service team.
Requirements:
Min Degree in any relevant field.
At least 5 years of experience in
customer satisfaction / managing customers .
Exposure in facilities management/ M&E/ engineering/ service industry.
Experience in operating revenue, profitability, and sales.
Possess good communication skills.
Able to communicate with all levels.
Additional Information Required:
Reason for leaving previous employment(s).
Availability.
For quicker response, kindly email directly to
Ivy Ho Sook Feng (CEI Number R1104473)
Recruit Express Pte Ltd
EA Licence No: 99C4599
We regret only shortlisted candidates will be notified.
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