Current jobs related to Customer Satisfaction Manager - Singapore - CITY MANPOWER CONSULTANCY


  • Singapore Sentosa Development Corporation Full time

    We are committed to providing exceptional guest experiences at Sentosa Development Corporation. As a Customer Satisfaction Specialist, you will play a critical role in ensuring that our hotel guests receive the highest level of service and satisfaction.Your key responsibilities will include:Conducting regular guest satisfaction surveys and analyzing...


  • Singapore TikTok Full time

    Job DescriptionTikTok is a leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy.We are seeking a strategic and data-driven CSAT Program Manager to lead and evolve our SMB Customer Satisfaction (CSAT) survey program.Key Responsibilities:1. Oversee the end-to-end management of the SMB CSAT survey program,...


  • Singapore TikTok Full time

    TikTok's CSAT Program Manager is responsible for developing and implementing strategies to improve customer satisfaction for our SMB customers.This role involves analyzing CSAT survey data to identify trends, root causes, insights, and opportunities for improvement.The ideal candidate will have a track record of successfully implementing CSAT or similar...


  • Singapore CITY MANPOWER CONSULTANCY Full time

    Job Title: Service ManagerDescription:We are looking for an experienced Service Manager to lead our customer-facing team. The successful candidate will be responsible for ensuring that our customers receive the highest level of service and support.Responsibilities:• Deliver superior service and maximize customer satisfaction&ull; Regularly review product...


  • Singapore QUAN SHUI WET MARKET & FRESH FOOD SUPPLIES Full time

    Roles & ResponsibilitiesFounded in 1968, Quan Shui Wet Market is a 3rd generation brick-and-click business that is on a mission to preserve wet market heritage and revolutionise the massive fresh food industry with consistent high quality products and services.Powered by the amalgamation of old-is-gold traditional wet marketing and digitalisation, our aim is...


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    Ensure compliance with incident reporting guidelines Implement, drive, promote, monitor and manage safety in compliance with company's directives and guidelines Manage service business within the designated areas Manage business P&L, growth and profitability to meet yearly target Manage all resources in line with values and policies to sustainably...


  • Singapore TikTok Full time

    Customer Satisfaction Program LeadTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy.We are seeking a strategic and data-driven leader to oversee our SMB Customer Satisfaction (CSAT) survey program.


  • Singapore Recruit Express Full time

    Responsibilities: Ensure compliance with incident reporting guidelines. Implement, drive, promote, monitor, and manage safety in compliance with the company's directives and guidelines. Manage service business within the designated areas. Manage business P&L, growth, and profitability to meet yearly targets. Manage all resources in line with values and...


  • Singapore TikTok Full time

    Customer Satisfaction (CSAT) Program Manager, SMB Tik Tok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. We are seeking a strategic and data-driven CSAT Program Manager to lead and evolve our SMB Customer Satisfaction (CSAT) survey program. Responsibilities: Oversee the end-to-end management of...


  • Singapore TikTok Full time

    Customer Satisfaction (CSAT) Program Manager, SMB TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. We are seeking a strategic and data-driven CSAT Program Manager to lead and evolve our SMB Customer Satisfaction (CSAT) survey program. Responsibilities: Oversee the end-to-end management of the...


  • Singapore Recruit Express Full time

    Job SummaryA highly skilled professional is sought after to drive customer satisfaction and service delivery within our designated areas. As a key member of our team, you will be responsible for managing business growth, profitability, and customer expectations.


  • Singapore Customer Labs Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...


  • Singapore Nice Beauty & Hair Salon Full time

    Operations Manager Job DescriptionNice Beauty & Hair Salon is looking for an experienced Operation Manager to manage the day-to-day operations of our outlet. In this role, you will be responsible for leading the sales and therapist teams to achieve targets and KPIs, ensuring customer satisfaction, and handling customer feedback.Key Responsibilities:•...


  • Singapore TIKTOK PTE. LTD. Full time

    TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa. TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include...


  • Singapore Park Hotel Group Full time

    Role SummaryWe are seeking a dedicated and detail-oriented individual to excel as our Guest Satisfaction Manager. This role requires a minimum of 2 years of experience in a similar capacity and a strong service mindset. Knowledge of Opera systems is an added advantage.The ideal candidate will possess excellent communication skills, be meticulous, and have an...


  • Singapore Yue Hwa Chinese Products Full time

    RequirementsMinimum 4-5 years in a customer service or customer experience role, preferably in the hospitality, retail, or service industry.Proven ability to manage challenging situations and resolve conflicts effectively.Bilingual, with strong communication skills to effectively engage a diverse customer base.


  • Singapore Yue Hwa Chinese Products Full time

    RequirementsMinimum 4 to 5 years in a customer service or customer experience role, preferably in the hospitality, retail, or service industry.Proven ability to manage challenging situations and resolve conflicts effectively.Bilingual, with strong communication skills to effectively engage a diverse customer base.Proficient in both written and spoken English...


  • Singapore PIL Pacific International Lines Full time

    Pursue a Fulfilling Career at Pacific International LinesWe are seeking a highly skilled Executive to drive our customer service strategy forward. As a key member of our team, you will be responsible for ensuring seamless booking procedures and providing top-notch customer support.About the Role:You will work closely with cross-functional teams to resolve...


  • Singapore Sentosa Development Corporation Full time

    Key ResponsibilitiesEnsure that all guests receive exceptional customer service.Handle check-in and check-out procedures efficiently and effectively.Greet guests and answer questions about our resort and its amenities.Work closely with the Assistant Manager to resolve any guest complaints or concerns.Stay up-to-date with local attractions, events, and...


  • Singapore Customer Labs Full time

    About Customer LabsWe are a dynamic team committed to delivering exceptional customer experiences in a fast-paced retail environment.Job SummaryThis senior role is responsible for overseeing the smooth operation of our customer service counters, managing a team of officers, and ensuring excellent service delivery.Main ResponsibilitiesConduct daily briefings...

Customer Satisfaction Manager

7 days ago


Singapore CITY MANPOWER CONSULTANCY Full time
Role Description

The Customer Satisfaction Manager will be responsible for ensuring that our customers receive the highest level of service. This includes responding to customer complaints in a timely and efficient manner, as well as regularly reviewing product quality and researching new vendors.

Requirements
  • Minimum 6 years in management, including 2 years in a supervisory role
  • Willingness to accept overtime