Customer Satisfaction Champion

4 days ago


Singapore TikTok Full time

TikTok's CSAT Program Manager is responsible for developing and implementing strategies to improve customer satisfaction for our SMB customers.

This role involves analyzing CSAT survey data to identify trends, root causes, insights, and opportunities for improvement.

The ideal candidate will have a track record of successfully implementing CSAT or similar programs at scale.

Experience working within digital ad sales or a technology-driven sales organization is a plus.

Familiarity with CRM and customer feedback platforms such as Salesforce, Hubspot, Qualtrics, or Medallia is also desirable.



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