Customer Satisfaction Champion
4 days ago
TikTok's CSAT Program Manager is responsible for developing and implementing strategies to improve customer satisfaction for our SMB customers.
This role involves analyzing CSAT survey data to identify trends, root causes, insights, and opportunities for improvement.
The ideal candidate will have a track record of successfully implementing CSAT or similar programs at scale.
Experience working within digital ad sales or a technology-driven sales organization is a plus.
Familiarity with CRM and customer feedback platforms such as Salesforce, Hubspot, Qualtrics, or Medallia is also desirable.
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Marketing Team Champion
4 days ago
Singapore People Profilers Full timeMarketing Team ChampionWe are seeking a highly skilled Marketing Team Champion to lead our product line in APAC. The successful candidate will be responsible for providing internal and external product trainings, supporting sales teams in lead generation and conversion, and maintaining product performance and customer satisfaction metrics.The successful...
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Customer Satisfaction Specialist
4 days ago
Singapore Sentosa Development Corporation Full timeWe are committed to providing exceptional guest experiences at Sentosa Development Corporation. As a Customer Satisfaction Specialist, you will play a critical role in ensuring that our hotel guests receive the highest level of service and satisfaction.Your key responsibilities will include:Conducting regular guest satisfaction surveys and analyzing...
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Customer Satisfaction Expert
8 hours ago
Singapore TikTok Full timeJob DescriptionTikTok is a leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy.We are seeking a strategic and data-driven CSAT Program Manager to lead and evolve our SMB Customer Satisfaction (CSAT) survey program.Key Responsibilities:1. Oversee the end-to-end management of the SMB CSAT survey program,...
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Customer Satisfaction Manager
4 days ago
Singapore CITY MANPOWER CONSULTANCY Full timeRole DescriptionThe Customer Satisfaction Manager will be responsible for ensuring that our customers receive the highest level of service. This includes responding to customer complaints in a timely and efficient manner, as well as regularly reviewing product quality and researching new vendors.RequirementsMinimum 6 years in management, including 2 years in...
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Customer Satisfaction Program Lead
2 days ago
Singapore TikTok Full timeCustomer Satisfaction Program LeadTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy.We are seeking a strategic and data-driven leader to oversee our SMB Customer Satisfaction (CSAT) survey program.
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Customer Satisfaction Lead
8 hours ago
Singapore CITY MANPOWER CONSULTANCY Full timeJob Title: Service ManagerDescription:We are looking for an experienced Service Manager to lead our customer-facing team. The successful candidate will be responsible for ensuring that our customers receive the highest level of service and support.Responsibilities:• Deliver superior service and maximize customer satisfaction&ull; Regularly review product...
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Customer Satisfaction Officer
3 weeks ago
Singapore QUAN SHUI WET MARKET & FRESH FOOD SUPPLIES Full timeRoles & ResponsibilitiesFounded in 1968, Quan Shui Wet Market is a 3rd generation brick-and-click business that is on a mission to preserve wet market heritage and revolutionise the massive fresh food industry with consistent high quality products and services.Powered by the amalgamation of old-is-gold traditional wet marketing and digitalisation, our aim is...
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Singapore Crayon Full timeCrayon is seeking a highly skilled APAC/ANZ Product Champion and Platform Coordinator to join our team in Singapore. This individual will be responsible for leading the development and delivery of cloud-based products and services in the APAC/ANZ region, ensuring customer satisfaction and driving business growth.What's On OfferCompany-provided insurance for...
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Customer Satisfaction
5 days ago
Singapore RECRUIT EXPRESS PTE LTD Full timeEnsure compliance with incident reporting guidelines Implement, drive, promote, monitor and manage safety in compliance with company's directives and guidelines Manage service business within the designated areas Manage business P&L, growth and profitability to meet yearly target Manage all resources in line with values and policies to sustainably...
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Customer Satisfaction
5 days ago
Singapore Recruit Express Full timeResponsibilities: Ensure compliance with incident reporting guidelines. Implement, drive, promote, monitor, and manage safety in compliance with the company's directives and guidelines. Manage service business within the designated areas. Manage business P&L, growth, and profitability to meet yearly targets. Manage all resources in line with values and...
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Customer satisfaction
5 days ago
Singapore TikTok Full timeCustomer Satisfaction (CSAT) Program Manager, SMB Tik Tok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. We are seeking a strategic and data-driven CSAT Program Manager to lead and evolve our SMB Customer Satisfaction (CSAT) survey program. Responsibilities: Oversee the end-to-end management of...
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Customer Satisfaction
13 hours ago
Singapore TikTok Full timeCustomer Satisfaction (CSAT) Program Manager, SMB TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. We are seeking a strategic and data-driven CSAT Program Manager to lead and evolve our SMB Customer Satisfaction (CSAT) survey program. Responsibilities: Oversee the end-to-end management of the...
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Singapore Crayon Full timeCompany OverviewCrayon is a global IT Company that delivers high-quality projects, collaborates remotely, and continuously learns from each other to drive excellence.Job DescriptionWe are seeking a dynamic and detail-oriented Product Champion and Cloud-i Q Platform Coordinator to join our team. This role is a unique blend of Product Owner, Product Expert,...
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Executive for Customer Satisfaction
4 days ago
Singapore PIL Pacific International Lines Full timePursue a Fulfilling Career at Pacific International LinesWe are seeking a highly skilled Executive to drive our customer service strategy forward. As a key member of our team, you will be responsible for ensuring seamless booking procedures and providing top-notch customer support.About the Role:You will work closely with cross-functional teams to resolve...
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Customer Satisfaction Director
1 day ago
Singapore Yue Hwa Chinese Products Full timeRequirementsMinimum 4-5 years in a customer service or customer experience role, preferably in the hospitality, retail, or service industry.Proven ability to manage challenging situations and resolve conflicts effectively.Bilingual, with strong communication skills to effectively engage a diverse customer base.
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Customer Satisfaction Specialist
4 days ago
Singapore Yue Hwa Chinese Products Full timeRequirementsMinimum 4 to 5 years in a customer service or customer experience role, preferably in the hospitality, retail, or service industry.Proven ability to manage challenging situations and resolve conflicts effectively.Bilingual, with strong communication skills to effectively engage a diverse customer base.Proficient in both written and spoken English...
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Satisfaction and Service Manager
4 days ago
Singapore Recruit Express Full timeJob SummaryA highly skilled professional is sought after to drive customer satisfaction and service delivery within our designated areas. As a key member of our team, you will be responsible for managing business growth, profitability, and customer expectations.
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Customer Satisfaction
5 days ago
Singapore TIKTOK PTE. LTD. Full timeTikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa. TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include...
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Customer Experience Champion
2 days ago
Singapore OCBC Bank Full timeAbout Our Flagship BranchOCBC Wisma is our flagship branch, where innovation meets tradition. As a Store Manager, you'll be part of a team that's redefining the banking experience.Your RoleYou will lead a team of Lifestyle Ambassadors to deliver exceptional customer service and achieve financial targets for the store. Your key responsibilities will...
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Customer Satisfaction Coordinator
2 days ago
Singapore Sentosa Development Corporation Full timeKey ResponsibilitiesEnsure that all guests receive exceptional customer service.Handle check-in and check-out procedures efficiently and effectively.Greet guests and answer questions about our resort and its amenities.Work closely with the Assistant Manager to resolve any guest complaints or concerns.Stay up-to-date with local attractions, events, and...