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Customer Satisfaction and Service Excellence Coordinator

2 weeks ago

Singapore Nice Beauty & Hair Salon Full time
Operations Manager Job Description
Nice Beauty & Hair Salon is looking for an experienced Operation Manager to manage the day-to-day operations of our outlet. In this role, you will be responsible for leading the sales and therapist teams to achieve targets and KPIs, ensuring customer satisfaction, and handling customer feedback.

Key Responsibilities:
• Manage the day-to-day operation of the outlet
• Coach and motivate the sales and therapist teams to achieve targets and KPIs
• Ensure customer satisfaction and handle customer feedback
• Evaluate staff performance and provide feedback

Requirements
To succeed in this role, you will need:
• Experience in Reception, Front Desk, Customer Service, and Administrative duties
• Excellent customer service skills with good communication and interpersonal skills
• A responsible, positive work attitude, and good initiative
• Preferably relevant experience in the Beauty Industry

Our Vision
Nice Beauty & Hair Salon is committed to delivering exceptional customer experiences and achieving excellence in everything we do.