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Customer Service Coordinator
1 week ago
About Us:
We are Recruit Inc Private Limited, a leading provider of innovative solutions. As a Sales Support Specialist at our company, you will be part of a dynamic team that drives customer satisfaction through effective service delivery.
Your Role:
- Customer Focus: Deliver exceptional customer experiences by anticipating and resolving issues in a timely manner.
- Order Management: Manage order handling and data entry in CRM systems with precision and accuracy.
- Order Follow-Up: Ensure timely delivery and resolution of customer orders through proactive follow-up and communication.
- Sample Requests: Process sample order requests efficiently, ensuring minimal disruptions to the business.
- Customer Onboarding: Create new customer entries in systems, facilitating seamless integration into our operations.
- Customer Service: Address customer label demands and respond to inquiries, providing statements, certificates, and questionnaires as required.
- Account Manager Support: Collaborate with Account Managers on sales-related processes and tasks, ensuring cohesive teamwork.
- Headquarters Collaboration: Work closely with HQ (Europe) to maintain smooth operations and optimize our global presence.
Success Metrics:
- High Customer Satisfaction Ratings
- Efficient Order Processing and Follow-Up
- Effective Collaboration with the Sales Team and HQ
- Continuous Improvement in Processes and Customer Service Delivery
Your Requirements:
- Technical Experience: Proficiency in SAP/SAP C4C, CRM Salesforce, and Microsoft Office applications is essential.
- Organizational Skills: Demonstrated ability to think critically, plan effectively, and manage tasks with attention to detail and efficient time management.
- Education: A minimum of Diploma qualifications is required.
- Work Experience: Proven experience in sales support or a similar administrative role, with hands-on experience in CRM and ERP systems.
- Communication and Organizational Skills: Excellent interpersonal and organizational skills are vital for success in this position.
- Travel Requirements: Ability to travel on business needs as required.