Client Satisfaction Representative
5 days ago
Job Description
The Client Satisfaction Representative will be responsible for ensuring that all clients receive exceptional service and support from our team. This includes responding to client inquiries, resolving issues, and promoting our products/services to existing clients.
Key Responsibilities:
- Deliver exceptional service to clients through various communication channels, including phone, email, live chat, and social media.
- Investigate and resolve client complaints in a fair and timely manner.
- Stay informed about product updates, company services, and promotions to provide accurate information to clients.
- Meet performance targets related to response time, client satisfaction, and issue resolution rates.
- Collaborate with internal stakeholders to resolve client issues efficiently.
- Participate in outbound sales calls to existing clients to promote products/services using prepared scripts (when required).
Requirements:
- Degree or Diploma in any field.
- Minimum 1 year of experience in customer service; prior experience in brokerage or finance-related roles is preferred.
- Experience in start-up companies is an advantage.
- Proficient in spoken and written English and Mandarin (to serve Mandarin-speaking clients).
- Positive attitude, self-motivated, and strong communication skills.
- Ability to work independently and as part of a team.
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