Assistant Manager, Membership Operations

5 days ago


Singapore Mandai Wildlife Group Full time

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renowned wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.
Main Duties And Responsibilities
Overall in charge of daily Membership Operations.
To cover Membership operations as MEC IC, if in need, due to shortage of manpower.
To oversee monthly roster and ensure manpower deployment suffices for daily operations, especially, PHs and peak periods.
To recruit PT/ Contract staff for peak days and peak periods, including interns.
To support Membership FT / Contract staff performance appraisal.
To assist in HR-related matters for operations team.
To conduct refresher training sessions for all new and existing staff periodically.
To assist and conduct onsite and online UAT for new PLUs.
To act as first verifier in verifying Online Refund Requests.
To upkeep Membership Operation SOPs and recommend changes if required.
To investigate feedback from members/ guests received onsite and online pertaining to Membership Operations and staff service deliverance.
To communicate new membership initiatives and promotions to Membership Operations team through Administrative Instructions or emails, whichever applicable.
To handle onsite requests/ enquiries (e.g., Extension of caretaker voucher, Conversion to annual membership, etc.).
To generate ideas for enhancing member or guest experience at Membership & Experiences centres.
To prepare monthly OT records for checking and update Overtime records in AAS for approval.
To prepare and submit Return/ Void & Service Recovery Report monthly and quarterly for checking.
To prepare monthly Feedback reports for review.
To attend promotions/ campaigns AI briefings.
Any other duties as assigned.
Requirements
Degree in Marketing, Communications, Business or the equivalent.
Preferably 4-5 years of relevant experience in the service/tourism and or integrated resorts industry.
Excellent communication and written skills.
Dynamic team player with a positive attitude.
Self-motivated, resourceful, customer-oriented and meticulous.
Customer service / Guest experience/ Contact centre experience will be an advantage.
Thrives in a fast-paced environment, with the ability to multi-task and meet tight deadlines.
Proficient in Microsoft Office applications, Galaxy and CRM+ system.
Willing to travel to different locations.
Able to work on weekdays, weekends and public holidays.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Other
Industries
Travel Arrangements
#J-18808-Ljbffr



  • Singapore Mandai Wildlife Group Full time

    Mandai Wildlife Group Overview \Mandai Wildlife Reserve is a unique wildlife and nature destination in Singapore that connects visitors to the fascinating world of wildlife.\The reserve offers a range of experiences, from world-renowned wildlife parks to nature-based activities and eco-friendly resorts.\\Job Summary \We are seeking an experienced Membership...


  • Singapore Changi Golf Club Full time

    Roles & ResponsibilitiesKey Responsibilities1. Membership AdministrationAssist in processing new membership applications, renewals, and terminations following club guidelines and policies. Maintain accurate and up-to-date member records in the membership management system, ensuring confidentiality and data integrity. Respond promptly and professionally to...


  • Singapore Mandai Wildlife Group Full time

    About Mandai Wildlife Group\At Mandai Wildlife Group, we are passionate about connecting people to the natural world. Our wildlife parks and nature reserves offer a range of experiences that inspire wonder and curiosity.\\Job Description\As our Membership Operations Manager, you will be responsible for overseeing daily membership operations and ensuring that...


  • Singapore SINGAPORE ORGANISATION OF SEAMEN Full time

    Roles & ResponsibilitiesJob Summary:The Singapore Organisation of Seamen is seeking an outgoing and self-driven individual to join as Senior Manager of our Membership Services Division. This role requires strong communication and organisational skills, along with the ability to develop recruitment and retention strategies to enhance the overall member...

  • Membership Officer

    3 weeks ago


    Singapore SINGAPORE ZOOLOGICAL GARDENS Full time

    Roles & ResponsibilitiesMandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore's Central...


  • Singapore THE AMALGAMATED UNION OF PUBLIC EMPLOYEES Full time

    Roles & ResponsibilitiesAbout Amalgamated Union of Public Employees (AUPE)AUPE is the largest public sector union in Singapore, representing public employees from Ministries, Statutory Boards and Organs of State. We are committed to safeguarding the well-being of our members and bringing about sustainable improvements to their careers and lives. We have more...


  • Singapore THE AMALGAMATED UNION OF PUBLIC EMPLOYEES Full time

    Roles & ResponsibilitiesAbout Amalgamated Union of Public Employees (AUPE)AUPE is the largest public sector union in Singapore, representing public employees from Ministries, Statutory Boards and Organs of State. We are committed to safeguarding the well-being of our members and bringing about sustainable improvements to their careers and lives. We have more...


  • Singapore Mandai Wildlife Group Full time

    Mandai Wildlife Group: A Leader in Wildlife Conservation\Our wildlife parks and nature reserves are committed to conservation and education. We believe that by connecting people to the natural world, we can inspire a love of nature and promote sustainability.\\Job Overview\As our Membership Operations Manager, you will play a key role in delivering our...


  • Singapore Chinese Swimming Club Full time

    Roles & ResponsibilitiesResponsible for processing membership applications, providing exceptional customer service, and maintaining accurate membership records. Possess a strong understanding of club rules, regulations, and offerings to effectively communicate with members and address their needs.What you will be doingMembership Processing: Efficiently...


  • Singapore Mandai Wildlife Group Full time

    Why Join Our Team?\At Mandai Wildlife Group, we offer a dynamic and supportive work environment that fosters growth and development. Our team members are passionate about wildlife conservation and education, and we believe that by working together, we can make a difference.\\Job Description\As our Membership Operations Manager, you will be responsible for...

  • Membership Executive

    18 hours ago


    Singapore 67 PALL MALL SINGAPORE LTD. Full time

    Roles & ResponsibilitiesResponsibilitiesAttend to Members' and guests' inquiries/disputes (phone, email, person). Maintaining and updating Member records, applications and waiting lists Regularly conducting new Member inductions Work with the Finance Department to reconcile Membership and Finance reporting Completing administrative tasks such as filing,...


  • Singapore Singapore Manufacturing Federation Full time

    We are seeking a dynamic and results-driven Head, Membership & Engagement, to lead our membership engagement and growth strategy. The ideal candidate will be an outgoing professional with a strong ability to connect with people, build meaningful relationships, and drive membership value. RESPONSIBILITIES Develop and execute strategies to attract, engage,...


  • Singapore RESORTS WORLD AT SENTOSA PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilitiesPerform day-to-day operations of Membership and Guest Services duties, including attending to general enquiries and guest feedback, and processing of membership related transactions. Prepare daily shift opening/closing processes and documents. Work closely with other front-of-house functions to ensure that...


  • Singapore RESORTS WORLD AT SENTOSA PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilitiesPerform day-to-day operations of Membership and Guest Services duties, including attending to general enquiries and guest feedback, and processing of membership related transactions. Prepare daily shift opening/closing processes and documents. Work closely with other front-of-house functions to ensure that...


  • Singapore SINGAPORE CORPORATE COUNSEL ASSOCIATION LTD. Full time

    Roles & ResponsibilitiesAbout Singapore Corporate Counsel Association (SCCA): Leading voice for in-house counsel (IHC) in Singapore Poised to become the national association for IHC, providing a platform for professional development, networking & advocacy Opportunity: The Director of Events, Membership and Partnership will play a critical role in fostering...


  • Singapore SAF Yacht Club Full time

    Roles & ResponsibilitiesReporting to the Marketing & Membership Manager, your duties as Marketing & Membership Officer are detailed below:GeneralTo support the overall department function & operations with guidance from the Department Head, including Membership, Events and Marketing & Communications aspects.A. Events1. To plan, execute & review marketing...


  • Singapore TRUE YOGA PTE. LTD. Full time

    Roles & ResponsibilitiesAs a Membership Sales Consultant, you will be the face of TRUE Group, representing our brand and services to prospective members. Your primary responsibility will be to drive membership growth by building strong relationships with potential members, understanding their needs, and offering memberships that align with their...


  • Singapore TRUE YOGA PTE. LTD. Full time

    Roles & ResponsibilitiesAs a Membership Sales Consultant, you will be the face of TRUE Group, representing our brand and services to prospective members. Your primary responsibility will be to drive membership growth by building strong relationships with potential members, understanding their needs, and offering memberships that align with their...


  • Singapore Gemini Personnel Pte Ltd Full time

    Concierge for Elite MembershipsGemini Personnel Pte Ltd is seeking a highly skilled Concierge for Elite Memberships to join our team. As a key member of our elite membership club, you will be responsible for delivering exceptional experiences to our discerning clients.Key Responsibilities:Application Processing & Member Records:Efficiently process new...


  • Singapore Serangoon Gardens Country Club Full time

    Roles & ResponsibilitiesResponsibilities:Create a warm and welcoming atmosphere while building strong relationships with members and guests. Efficiently manage member inquiries, requests, and bookings with professionalism. Ensure seamless operations at the reception counter, upholding a high standard of service. Provide accurate and timely information to...