Assistant Membership Director

3 days ago


Singapore Mandai Wildlife Group Full time
About Mandai Wildlife Group\
At Mandai Wildlife Group, we are passionate about connecting people to the natural world. Our wildlife parks and nature reserves offer a range of experiences that inspire wonder and curiosity.\
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Job Description\
As our Membership Operations Manager, you will be responsible for overseeing daily membership operations and ensuring that our members have a great experience. This includes managing staff performance, recruiting contract staff for peak periods, and conducting refresher training sessions. You will also communicate new membership initiatives and promotions to team members and handle onsite requests and enquiries.\
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Main Duties\
- Manage daily membership operations and staff performance.\
- Recruit contract staff for peak periods.\
- Conduct refresher training sessions.\
- Verify online refund requests and investigate member feedback.\
- Communicate new membership initiatives and promotions.\
- Handle onsite requests and enquiries.\
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Key Qualifications\
- Degree in Marketing, Communications, Business, or equivalent.\
- 4-5 years of experience in service/tourism industry.\
- Excellent communication and written skills.\
- Dynamic team player with positive attitude.\
- Proficient in Microsoft Office applications and CRM+ system.

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