Membership Services Associate
3 weeks ago
About Us
Chinese Swimming Club is recognised as a premier city and country club offering excellent facilities and services. We welcome you to join us to be part of this family and grow your career with us.
Responsibilities:
- Lead potential members on informative & engaging club tours, highlighting the club's unique features, amenities & benefits.
- Effectively pitch membership packages to prospective members, addressing their questions and concerns while showcasing the value proposition of membership.
- Track & analyze sales performance, identifying trends and opportunities for improvement
- Assisting with membership-related applications, such as new member registrations, membership card replacement and membership inquiries. Maintain accurate membership records and databases.
- Processing payments and handling cash and online transactions for membership dues and other Cub services. Ensuring accuracy in financial transactions and maintaining appropriate records.
Monitoring and controlling access to Club facilities, verifying membership credentials or guest passes, and enforcing Club policies and regulations to ensure the safety and security of members, as necessary. - Performing general administrative tasks, e.g answering phone calls, responding to emails, managing the tidiness of Front Office premises, and maintaining Club correspondences.
- Effectively communicate with members staff and other stakeholders to provide timely and accurate information regarding Club activities, promotions and updates.
- Address member feedback, concerns or conflicts in a professional and proactive manner, aiming to achieve satisfactory resolutions. Escalating issues to Duty Manager when necessary.
- Handle correspondence with reciprocal and affiliated clubs.
- Any other duties assigned by Duty Manager and Head of Membership from time to time
Pre-requisites
- Excellent customer service with good interpersonal skills
- Prior work experience on front desk roles
- Candidates who hold a Diploma/ GCE “A” levels is preferred.
- 5.5 days week (Rostered shift. No midnight shift)
All successful candidates can expect a competitive remuneration package and a comprehensive range of benefits.
For further information, do visit us at https://www.chineseswimmingclub.org.sg/.
We regret that only shortlisted candidates will be notified.
Tell employers what skills you have
Front Office
Customer Service Oriented
Microsoft Office
Written English
Interpersonal Skills
Hospitality Industry
Administration
Swimming
Event Management
Data Entry
Cashiering
Communication Skills
Team Player
Customer Service
Disposition
Databases
Customer Services
Able To Work Independently
Hospitality
Customer Service Experience
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