Manager, Membership Services
1 week ago
About Amalgamated Union of Public Employees (AUPE)
AUPE is the largest public sector union in Singapore, representing public employees from Ministries, Statutory Boards and Organs of State. We are committed to safeguarding the well-being of our members and bringing about sustainable improvements to their careers and lives. We have more than 23,000 members and are affiliated to the National Trades Union Congress (NTUC) and the Public Service International (PSI).
About the Role
We are seeking a highly motivated and experienced Manager for Membership Services to lead our team in delivering exceptional service and support to our valued members. This role is crucial in ensuring member satisfaction, retention, and growth. The ideal candidate will possess a strong understanding of membership management, excellent interpersonal skills, and a proven track record in digital marketing.
Responsibilities
- Oversee the day-to-day operations of the Membership Services, ensuring efficient and effective service delivery.
- Develop and implement strategies to enhance member engagement and satisfaction.
- Manage the member database and ensure data accuracy and integrity.
- Develop and execute membership recruitment and retention campaigns.
- Lead and implement digital marketing strategies to reach and engage current and prospective members. This includes:
- Overseeing social media platforms (e.g., Facebook, Twitter, Instagram, LinkedIn).
- Creating engaging content for online channels (website, email newsletters, social media).
- Utilising digital analytics to track campaign performance and optimise strategies.
- Exploring and implementing new digital marketing tools and technologies.
- Manage the membership budget and ensure cost-effectiveness.
- Supervise Membership Services staff.
- Collaborate with other departments within the union to ensure a cohesive and integrated approach to member services.
- Represent the union at member events and meetings.
- Stay up-to-date on industry trends and best practices in membership management and digital marketing.
Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field preferred.
- Minimum of 5 year of experience in membership management, preferably in a union or non-profit organisation.
- Experience in developing and implementing membership services and digital marketing strategies.
- Strong understanding of CRM systems and database management.
- Excellent communication, interpersonal and presentation skills.
- Ability to work independently and as part of a team.
- Strong leadership and management skills.
- Commitment to the values and mission of the trade union movement.
To Apply
Please submit your resume and cover letter to admin@aupe.org.sg by 5 April 2025. In your cover letter, please highlight your experience in membership services, digital marketing and your passion for the trade union movement.
Tell employers what skills you havemember recruitment
CRM
Community Outreach
Management Skills
Leadership
Ability To Work Independently
Brand Communication
Interpersonal Skills
Public Sector
Social Media Outreach
Public Relations
Branding
Project Management
Media Outreach
Presentation Skills
Customer Service
Service Excellence
Service Delivery
-
Manager, Membership Services
1 week ago
Singapore THE AMALGAMATED UNION OF PUBLIC EMPLOYEES Full timeRoles & ResponsibilitiesAbout Amalgamated Union of Public Employees (AUPE)AUPE is the largest public sector union in Singapore, representing public employees from Ministries, Statutory Boards and Organs of State. We are committed to safeguarding the well-being of our members and bringing about sustainable improvements to their careers and lives. We have more...
-
Membership Services Associate
3 weeks ago
Singapore Chinese Swimming Club Full timeRoles & ResponsibilitiesAbout UsChinese Swimming Club is recognised as a premier city and country club offering excellent facilities and services. We welcome you to join us to be part of this family and grow your career with us.Responsibilities: Lead potential members on informative & engaging club tours, highlighting the club's unique features, amenities &...
-
Membership Services Associate
3 weeks ago
Singapore Chinese Swimming Club Full timeRoles & ResponsibilitiesAbout UsChinese Swimming Club is recognised as a premier city and country club offering excellent facilities and services. We welcome you to join us to be part of this family and grow your career with us.Responsibilities: Lead potential members on informative & engaging club tours, highlighting the club's unique features, amenities &...
-
Membership Services Coordinator
3 days ago
Singapore Resorts World Sentosa Full timeJob DescriptionAs a key member of the Resorts World Sentosa team, you will play a crucial role in delivering exceptional membership services and experiences to our guests.**Key Responsibilities:**- Manage day-to-day operations of Membership and Guest Services duties- Ensure seamless execution of membership related transactions and general enquiries-...
-
Membership Services Supervisor
11 hours ago
Singapore This Is An IT Support Group Full timeMandai Wildlife Group seeks an experienced Membership Operations professional to join its team. As Assistant Manager Membership Experience, you will be responsible for leading Membership operations, developing strategies to improve customer engagement, and collaborating with cross-functional teams to drive business growth.Main Responsibilities:Develop and...
-
Membership Services Coordinator
3 days ago
Singapore Mandai Wildlife Group Full timeMandai Wildlife Group seeks a seasoned operations manager to lead its Membership Operations department, driving excellence in service delivery, efficiency, and customer satisfaction.This pivotal role requires a highly skilled professional who can develop and implement strategic plans, build strong relationships with stakeholders, and drive process...
-
Membership Services Officer
3 days ago
Singapore SAFRA National Service Association Full timePosition Overview:The Membership Services Officer plays a vital role in ensuring that our members receive exceptional service. This includes performing opening and closing checks, receiving members and guests, checking membership cards and NRIC, taking bookings and reservations, processing payments, making announcements, handling enquiries and feedback, and...
-
Membership Services Specialist
3 hours ago
Singapore Mandai Wildlife Group Full timeMandai Wildlife Group is constantly striving to deliver exceptional experiences for our visitors and members.We are seeking a highly skilled and motivated individual to join our team as a Membership Operations specialist.About This RoleThis position involves:Managing Membership Operations on a day-to-day basis.Developing and implementing membership...
-
Membership Operations Manager
3 days ago
Singapore Mandai Wildlife Group Full timeMandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that connects visitors to the fascinating world of wildlife.The reserve is undergoing an exciting rejuvenation plan that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces, and an eco-friendly...
-
senior manager, membership
1 week ago
Singapore SINGAPORE ORGANISATION OF SEAMEN Full timeRoles & ResponsibilitiesJob Summary:The Singapore Organisation of Seamen is seeking an outgoing and self-driven individual to join as Senior Manager of our Membership Services Division. This role requires strong communication and organisational skills, along with the ability to develop recruitment and retention strategies to enhance the overall member...
-
SENIOR MANAGER, MEMBERSHIP
4 weeks ago
Singapore SINGAPORE ORGANISATION OF SEAMEN Full timeRoles & ResponsibilitiesJob Summary:The Singapore Organisation of Seamen is seeking an outgoing and self-driven individual to join as Senior Manager of our Membership Services Division. This role requires strong communication and organisational skills, along with the ability to develop recruitment and retention strategies to enhance the overall member...
-
SENIOR MANAGER, MEMBERSHIP
4 weeks ago
Singapore SINGAPORE ORGANISATION OF SEAMEN Full timeRoles & ResponsibilitiesJob Summary:The Singapore Organisation of Seamen is seeking an outgoing and self-driven individual to join as Senior Manager of our Membership Services Division. This role requires strong communication and organisational skills, along with the ability to develop recruitment and retention strategies to enhance the overall member...
-
Membership Operations Manager
3 days ago
Singapore This Is An IT Support Group Full timeMandai Wildlife Group is a leading wildlife and nature destination in Singapore, home to world-renown wildlife parks that connect visitors to the fascinating world of wildlife.The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore's Central Catchment Nature Reserve, integrating five wildlife parks with...
-
Membership Services Representative
5 hours ago
Singapore Temasek Club Full timeJob Summary:Facilities and Membership SupportThe Temasek Club seeks a Sports Assistant to provide support for its facilities and membership services, ensuring exceptional experiences for members.Manage sports facilities, ensuring they are ready for hirers and maintaining high standards of cleanliness.Assist with member sign-in/out processes, transactions,...
-
ASSISTANT MEMBERSHIP SERVICES EXECUTIVE
3 days ago
Singapore SAFRA National Service Association Full timeSAFRA invites suitably qualified applicants for the following position: ASSISTANT MEMBERSHIP SERVICES EXECUTIVE Membership Administration - Membership Hotline HQ, Mount Faber Club Key Responsibilities: Handle inbound and outbound calls for Membership Hotline; Respond to emails, online or other forms of written correspondence; Perform investigations and...
-
Membership Operations Specialist
3 days ago
Singapore Mandai Wildlife Group Full timeAbout the RoleMandai Wildlife Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore's Central Catchment Nature Reserve.The role of Membership Operations Specialist plays a crucial part in this journey, overseeing daily Membership Operations and ensuring seamless customer experiences.Daily operations management:...
-
Operations Manager
11 hours ago
Singapore Singapore Zoo Full timeAbout the RoleWe are seeking a skilled and experienced professional to lead our membership operations team. The ideal candidate will have a strong background in customer service and experience in managing teams.
-
Membership Development Manager
20 hours ago
Singapore Singpass Full timeAbout the Role:We are seeking a highly skilled Membership Development Manager to lead our efforts in growing an impactful social service sector and vibrant membership base. As a key member of our team, you will play a crucial role in planning and implementing strategies to engage member organisations and partners.Key Responsibilities:Develop and execute...
-
Premium Membership Services Associate
5 hours ago
Singapore The Keppel Club Full timeRole OverviewThe Keppel Club is seeking an experienced FOS Programme Executive to drive sales and business development, develop membership benefits, and build strategic partnerships. This role requires a strong understanding of the hospitality industry, as well as excellent communication and interpersonal skills.Main Responsibilities:Develop and implement...
-
Operations Management Lead
3 days ago
Singapore Mandai Wildlife Group Full timeAbout the RoleWe are seeking an experienced Operations Management Lead - Membership Division to lead our Membership Operations team in providing world-class customer experiences.Key ResponsibilitiesManage daily Membership Operations, including manpower deployment and rostering.Provide exceptional customer service, handle onsite requests/enquiries, and...