Membership Services Supervisor

4 days ago


Singapore Mandai Wildlife Group Full time
Why Join Our Team?\
At Mandai Wildlife Group, we offer a dynamic and supportive work environment that fosters growth and development. Our team members are passionate about wildlife conservation and education, and we believe that by working together, we can make a difference.\
\
Job Description\
As our Membership Operations Manager, you will be responsible for overseeing daily membership operations and ensuring that our members have a great experience. This includes managing staff performance, recruiting contract staff for peak periods, and communicating new membership initiatives and promotions to team members. You will also handle onsite requests and enquiries and prepare monthly OT records and return/void service recovery reports.\
\
Main Duties\
- Manage daily membership operations and staff performance.\
- Recruit contract staff for peak periods.\
- Conduct refresher training sessions.\
- Verify online refund requests and investigate member feedback.\
- Communicate new membership initiatives and promotions.\
- Handle onsite requests and enquiries.\
\
Key Qualifications\
- Degree in Marketing, Communications, Business, or equivalent.\
- 4-5 years of experience in service/tourism industry.\
- Excellent communication and written skills.\
- Dynamic team player with positive attitude.\
- Proficient in Microsoft Office applications and CRM+ system.

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