Head/Lead, Change Management

The Head/Lead, Change Management plays a pivotal role in driving organisational-wide transformation by integrating structured change management with disciplined project management. This role ensures that strategic initiatives such as digital transformation or new operating models are delivered smoothly, sustainably, and with people at the centre. You will partner closely with business leaders, transformation teams, and implementation partners to align people, processes, and systems, embedding FPG’s Growth Mindset in Action values into every change journey. Key Responsibilities Develop and implement integrated change and project management plans for strategic initiatives, ensuring alignment with business priorities and readiness objectives. Conduct impact assessments, stakeholder analyses, and risk assessments to inform intervention design. Oversee project milestones, deliverables, and timelines; ensure key dependencies are managed effectively. Partner with PMO and project sponsors to ensure governance, visibility, and issue resolution across change workstreams. Stakeholder & Leadership Engagement Serve as the change advisor and thought partner to business sponsors and senior leadership. Facilitate sponsor briefings, stakeholder mapping sessions, and change leadership workshops. Build strong, trust-based relationships across HR, Communications, and business functions to ensure change messages are aligned, timely, and impactful. Communication & Engagement Design and implement change communication strategies that articulate the “why,” “what,” and “how” of transformation. Partner with the Communications team to cascade consistent, human-centred narratives across the organisation. Develop manager toolkits, FAQs, and quick guides to enable effective local communication. Provide regular pulse checks throughout the change journey and take actions to address the address issues surfaced. Capability Building & Adoption Build internal capability for change through the development of playbooks, training sessions, and change champion networks. Track and measure adoption metrics, providing insights to refine approach and enhance sustainability. Coach leaders and managers to lead through change effectively, fostering resilience and engagement across teams. Oversee the design and implementation of skill and user training programs, partnering with functional specialists to ensure relevance and effectiveness. Codify and embed best practices across projects and change initiatives. Leverage data and feedback to identify success enablers, gaps, and next-phase recommendations. Champion a culture of continuous learning, adaptability, and experimentation within the HR and business community. Success Profiles Education: Bachelor’s degree. Professional certifications in Change Management (e.g., PROSCI, CMC, ACMP) or Project Management (e.g., PMP, PRINCE2, Agile Scrum Master) are preferred. Experience: Proven success in driving large-scale organisational and digital transformation programmes. At least 5 years of leading transformation. Capabilities: A strategic and structured thinker with strong project execution, stakeholder management, and communication skills. Adept at navigating complexity and delivering outcomes effectively. Leadership/Growth Mindset: Embodies a Growth Mindset. People‐centric, resilient, and collaborative; passionate about enabling others and building an agile, future‐ready organisation. Employment type Full‐time Job function Project Management, Strategy/Planning, and General Business Retail, Food and Beverage Retail, and Civic and Social Organizations #J-18808-Ljbffr