Head of Change Delivery

Job ID: 34447

Location: Singapore, SG

Area of interest: Corporate & Commercial Banking

Job type: Regular Employee

Work style: Office Working

Opening date: 22 Jul 2025

**RESPONSIBILITIES**
- The Head of Change Delivery for Customer Lifecycle Management (CLM) Platforms will lead the strategic oversight and execution of all change delivery initiatives related to CLM platforms within Standard Chartered Bank (SCB). This role is pivotal in driving transformation, ensuring the successful implementation of CLM projects, and aligning them with SCB’s strategic goals and regulatory requirements.
**Key Responsibilities**:
**Strategic Leadership**:

- Develop and implement the strategic vision for CLM platform change delivery, ensuring alignment with SCB’s overall business objectives.
- Lead the planning, execution, and delivery of CLM transformation initiatives, ensuring they meet quality, scope, budget, and timeline requirements.
- Collaborate with senior leadership to define and prioritize change delivery projects, ensuring they support the bank’s strategic direction.

**Program and Project Management**:

- Oversee a portfolio of CLM platform projects, ensuring effective coordination and integration across programs.
- Establish and maintain robust project management frameworks, methodologies, and best practices.
- Monitor project performance, providing regular updates to executive leadership on progress, risks, and issues.

**Stakeholder Engagement**:

- Build and maintain strong relationships with key stakeholders, including business unit leaders, technology teams, and external partners.
- Facilitate effective communication and collaboration across all levels of the organization.
- Act as a trusted advisor to senior stakeholders, providing insights and recommendations on change delivery initiatives.

**Change Management**:

- Develop and implement comprehensive change management strategies to support the successful adoption of CLM platforms.
- Engage with business units to ensure smooth transition and mínimal disruption to operations.
- Monitor and address change impacts, providing support and resources as needed.

**People & Talent**
The Head of Change Delivery will work across business and technology teams in the Incremental and Transformational Change portfolios to support development and uplift opportunities so that we can deliver a best-in-class delivery focused team.
- Build and lead a high-performing programme team, providing guidance, coaching, and development opportunities, ensuring alignment with program goals and SCB’s values.
- Foster a culture of collaboration, innovation, and continuous improvement within the programme team.
- Contribute to process training and skills building initiatives, including the coaching and development of colleagues to support and accelerate the Agile Ways of Working.

**Risk Management**
- Identify, assess, and manage risks and issues related to change delivery projects, implementing mitigation strategies as necessary.
- Escalate critical risks and issues to senior leadership, providing recommendations for resolution.
- Ensure robust contingency plans are in place to address potential challenges.
- Ensure risks to project milestones are highlighted at appropriate forums and appropriate risk frameworks and processes to identify, assess and mitigate program risk is fit for purpose.
- Ensure accurate and timely reporting into Governance forums (eg. Quarterly Performance Review (QPR), Programme Steering Committee (PgSC) etc) in line with the banks policies & standards

**Governance**
- Ensure all change delivery activities comply with SCB’s regulatory, compliance, and risk management policies.
- Implement and enforce governance frameworks to oversee project execution and adherence to standards.
- Conduct regular reviews and audits to ensure compliance with internal and external requirements.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Lead to achieve the outcomes set out in the Bank’s Conduct Principles

**Key Stakeholders**
- CIB COO’s / Heads of Operations
- Coverage Management Team / Business Heads
- Coverage COO/ CIO / DDCP Management Team
- Transformation Leads across CLM and CLMT
- Relevant colleagues in Finance, Risk, Compliance, Audit, HR
- Group Transformation Office
- CIO Management and Tech Functional Team
- Function Heads
- Product Teams
- Delivery Teams across CIB
- Group Process owners

**Other Responsibilities**
Embed Here for good and Group’s brand and values in Singapore;