Manager, Customer Growth Account Management
7 days ago
Manager, Customer Growth Account Management page is loaded
Manager, Customer Growth Account Management
Apply locations SG - Singapore time type Full time posted on Posted Today job requisition id JR104469
About Us
At Tricentis, we are pioneers in continuous testing and quality engineering. Our AI-driven, codeless testing solutions empower enterprises to accelerate their digital transformation by delivering software faster, reducing costs, and improving quality. Recognized as a leader by industry analysts such as Forrester, Gartner, and IDC, we partner with the largest global brands to enable innovation and excellence.
Your Role
As the Manager of the Customer Growth Account Management (CGAM) Team, you will oversee a team of high-performing account managers focused on post-sales customer engagement, retention, and expansion.
Reporting to the Director of Customer Growth, you will drive team strategy and execution, ensuring our customers achieve measurable value and continue to grow with Tricentis. A critical aspect of your role will be enabling the team to implement processes and playbooks that prioritize high-impact activities, keeping the team focused and organized for success.
Key Responsibilities
Team Leadership and Development:
Lead, coach, and mentor a team of Customer Growth Account Managers, fostering a collaborative, results-driven culture.
Set clear performance goals, provide regular feedback, and support career development.
Equip the team with tools and strategies to execute processes and playbooks that focus on the highest-impact activities and maintain alignment with organizational priorities.
Customer Success and Value Realization:
Develop strategies to ensure customers achieve their business goals, maximizing their return on investment.
Drive the adoption of our solutions and establish clear time-to-value milestones.
Retention and Growth:
Implement proactive strategies to ensure high renewal rates and mitigate customer churn.
Collaborate with the Sales team to identify opportunities for account expansion and upselling.
Metrics and Reporting:
Track and report on key performance metrics, including Net Revenue Retention (NRR) and customer satisfaction.
Ensure forecasting accuracy and provide actionable insights to senior leadership.
Cross-Functional Collaboration:
Partner with teams across Sales, Product, Education, Support, and Operations to address customer needs and advocate for their feedback.
Qualifications
7+ years of experience managing customer success or account management teams within a B2B SaaS environment.
Proven track record of driving customer retention, renewals, and growth through structured post-sales processes.
Strong background in fostering collaboration between customer-facing teams and Sales for expansion opportunities.
Data-driven approach to decision-making and experience leveraging insights to guide team activity.
Demonstrated ability to design and implement processes and playbooks that streamline focus on high-priority activities.
Exceptional communication skills, including the ability to engage with senior stakeholders and articulate value propositions effectively.
Why Tricentis?
Tricentis Core Values:
At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how we’ll achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.
Demonstrate Self-Awareness: Own your strengths and limitations.
Finish What We Start: Do what we say we are going to do.
Move Fast: Create momentum and efficiency.
Run Towards Change: Challenge the status quo.
Serve Our Customers & Communities: Create a positive experience with each interaction.
Solve Problems Together: We win or lose as one team.
Think Big & Believe: Set extraordinary goals and believe you can achieve them.
We offer:
Market conform salary and performance bonus
Hybrid work arrangement (3 days return to office)
Supportive and engaged leadership team
Favorable working atmosphere in a rapidly expanding company
Personal and professional development
And more
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.
#J-18808-Ljbffr
-
Strategic Business Growth Leader
6 days ago
Singapore Manager, Commercial Full timeJob DescriptionThe Commercial Manager plays a pivotal role in driving business growth through strategic planning, contract review, and negotiation. This leader optimizes profitability, ensures compliance, and fosters key stakeholder relationships.Responsibilities:Develop and execute commercial strategies aligned with company objectives.Analyze market trends,...
-
Commercial Operations Manager
6 days ago
Singapore Manager, Commercial Full timeKey ResponsibilitiesThe Commercial Manager will be responsible for:Driving Business GrowthDevelop and execute commercial strategies that align with company objectives.Identify and capitalize on new revenue streams and growth opportunities.Collaborate with cross-functional teams to improve operational efficiency.Leading Pricing StrategiesLead pricing...
-
Accounts Assistant
4 weeks ago
Singapore ACCOUNT-INK PTE. LTD. Full timeRoles & ResponsibilitiesAbout Us:At Account-Ink Pte Ltd, we specialize in delivering corporate secretarial, accounting, tax, and advisory services to empower businesses in Singapore. Our mission is to help businesses streamline operations, ensure compliance, and drive growth through innovative solutions.We believe in fostering a collaborative and dynamic...
-
Customer Growth Strategy Manager
6 days ago
Singapore Tricentis GmbH Full timeKey Responsibilities:Team Leadership and Development: Lead, coach, and mentor a team of Customer Growth Account Managers, fostering a collaborative, results-driven culture.Customer Success and Value Realization: Develop strategies to ensure customers achieve their business goals, maximizing their return on investment.Retention and Growth: Implement proactive...
-
Account Growth Manager
3 days ago
Singapore Recruit Express Pte Ltd Full timeJob DescriptionKey Responsibilities:Manage assigned customers or accounts to develop strong relationships and identify opportunities for growth.Participate in pre-sales activities such as exhibitions, product demonstrations, and solution discussions.Engage with customers to understand their requirements and offer solutions.Assist in the development of sales...
-
Account Growth Manager
6 days ago
Singapore Denodo Technologies, Inc. Full timeKey Responsibilities:The Account Growth Manager will be responsible for identifying and pursuing new business opportunities with existing and prospective clients.They will work closely with our sales and marketing teams to develop and execute strategies to meet or exceed sales targets.A Bachelor's degree is preferred, but not required.Excellent verbal and...
-
Account Growth Manager
6 days ago
Singapore Adventus Pte Ltd Full timeAt Adventus Pte Ltd, we understand the importance of delivering exceptional service to our clients.We are seeking a skilled professional to lead and manage our service delivery efforts, ensuring that our customers receive the highest level of support and service.The successful candidate will be responsible for driving the service delivery for assigned...
-
Customer Success and Growth Manager
6 days ago
Singapore MCI Career Services Pte Ltd Full timeAbout the PositionWe are seeking an experienced Customer Success and Growth Manager to join our team at MCI Career Services Pte Ltd. The successful candidate will be responsible for ensuring customer satisfaction and driving business growth.Key Responsibilities:Ensure customer satisfaction by resolving complaints and providing excellent customer serviceDrive...
-
Business Growth Manager
6 days ago
Singapore Sartorius Full time**Job Description:**Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.We are seeking a highly motivated Business Growth Manager to drive revenue growth for our strategic...
-
Growth Manager
1 week ago
Singapore BITDATA DIGITAL TECH PTE. LTD. Full timeRoles & ResponsibilitiesBitDATA Exchange is growing our institutional sales team and looking for passionate, driven individuals with experience liaising with institutional clients.This role will leverage relationship development and account management skills, process creation and management ability to educate, introduce and inspire new investment with major...
-
accounting manager
2 weeks ago
Singapore FPE MANAGEMENT PTE. LTD. Full timeRoles & ResponsibilitiesJob Scope:- Handle full set of accounts and ensure timely closing- Provide management reports monthly & yearly & Audit Schedule to Finance Manager- Handle Costing Reports of all outlets monthly and other reports if requested- Ensure inter-company transactions tally among multi-companies- Prepare/Review quarterly GST submission- Ensure...
-
Account Growth Specialist
6 days ago
Singapore GEODIS Full timeAbout the JobWe are looking for a skilled Account Growth Specialist to join our team at GEODIS. The ideal candidate will have a strong understanding of sales strategy and be able to develop and execute plans to drive growth and revenue.Key ResponsibilitiesDevelop account plans to meet revenue targetsImplement sales strategies to increase market shareManage...
-
Account Growth Specialist
6 days ago
Singapore Michael Page Full timeMitchell Page is seeking a talented Account Growth Specialist to join our team.About the RoleThe Account Growth Specialist will be responsible for maintaining strong, long-term relationships with clients to encourage repeat business. This will involve acting as the primary contact for customer inquiries, addressing concerns efficiently, and conducting...
-
Sales Growth Manager
6 days ago
Singapore Recruit Express Pte Ltd. Full timeJob Description:As a Sales Growth Manager at Recruit Express Pte Ltd., you will be responsible for driving profitable sales expansion with a focus on acquiring new and re-engaging with dormant accounts, while growing existing clients. Your role will involve establishing and maintaining strong professional relationships with key decision makers and...
-
Strategic Growth Manager
6 days ago
Singapore FIRST FRONTIER FOOD PTE. LTD. Full time**Job Summary:**We are seeking an experienced Management Associate to join our team at FIRST FRONTIER FOOD PTE. LTD.The successful candidate will be responsible for providing strategic support to our business units, driving operational excellence and business growth.**Key Responsibilities: Provide strategic analysis and recommendations to inform business...
-
Pricing and Profitability Specialist
6 days ago
Singapore Manager, Commercial Full timeJob OverviewThe Commercial Manager is a key member of the management team, responsible for driving business growth, leading pricing strategies, and managing commercial activities.Key Skills and Qualifications:Bachelor's degree in Business, Finance, Economics, or a related field.Minimum of 7-10 years of experience in commercial management, business...
-
Business Growth Manager
6 days ago
Singapore Reeracoen Recruitment Full timeJob Title: Business Growth ManagerReeracoen Recruitment is seeking a skilled Business Growth Manager to drive growth and strategic planning for their sushi restaurant.Responsibilities:Work closely with Japan HQ, ensuring smooth communication and business alignment.Prepare the Yearly Financial Budget Report, manage monthly performance (P&L, Income Statement),...
-
Business Growth Manager
6 days ago
Singapore PDK Logistic Full timeCompany OverviewPDK Logistic is a leading provider of logistics services with a strong reputation for excellence and reliability. We are committed to delivering high-quality services to our clients and continuously striving to improve our processes and operations.Job DescriptionThe successful candidate will be responsible for driving business growth through...
-
Regional Business Growth Manager
2 days ago
Singapore Triton AI Pte Ltd Full timeJob SummaryTriton AI Pte Ltd seeks a skilled and experienced Business Development Manager to join our team. As a key member of our corporate services department, you will be responsible for driving business growth and developing strategic partnerships across the Asia-Pacific region.Key ResponsibilitiesDevelop and implement sales strategies to drive business...
-
Sales and Growth Manager
6 days ago
Singapore Weebo Pte Ltd Full timeUnlock Business PotentialWeebo Pte Ltd is a leading provider of innovative POS systems and integrated technology solutions tailored for businesses in various industries. Our mission is to empower entrepreneurs and business leaders with cutting-edge tools and expert guidance to drive growth, improve efficiency, and stay ahead of the competition.About the...