Desktop Support Professional

1 week ago

Singapore beBeeTechnical Full time

Desktop Support Specialist

We are seeking an experienced Desktop Support Specialist to provide top-notch technical assistance and support for desktop systems, hardware, software, and network issues.

Key Responsibilities:

  • Deliver onsite support for end-user service problems, including identification, diagnosis, rectification, and escalation.
  • Support a range of desktops, laptops, printers, scanners, and other hardware components.
  • Install, reinstall, troubleshoot, and reconfigure Windows OS, MS Office, Internet Explorer, MS Outlook, and other applications.
  • Provide timely and effective support for queries, escalation, problem determination, resolution, and MAC – move, add, and change operations.
  • Resolve complex calls or tasks with ease.
  • Maintain excellent client-facing skills and professional presence at all times.

Requirements:

  • A minimum of 2 years of experience in an end-user support environment.
  • Good attitude with the willingness to learn and work in a team.
  • Strong problem-solving skills and analytical thinking.
  • Excellent communication and interpersonal skills.

Key Skills: Troubleshooting, Technical Support, Computer Hardware, Microsoft Office, Active Directory, Windows 7, Windows 10, Laptops, Hardware, Mac, Outlook, Installing Operating Systems.

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