Senior/ Executive, Patient Experience

SingHealth Community Hospitals **Senior/ Executive, Patient Experience (SKCH)**: - Job Category: Ancillary - Posting Date: 5 Feb 2025 Reporting to the Manager, Patient Experience (PE), the jobholder will provide appropriate responses to feedback from patients and caregivers in a timely manner. You will identify trends, patterns, and areas for improvement...

**Descriptions**: - Assist the Head of unit in the area of patient feedback management and implementation of service quality initiatives/programmes such as patient focus groups, service recognition, recovery etc. - Feedback management entails patient interface, investigation and follow-up with the relevant staff/dept, service recovery or closing of loop...

Job Title: Senior Customer Success ExecutiveWe are seeking an experienced professional to lead our patient service team, delivering exceptional patient experiences and optimizing clinic operations.Key Responsibilities:Act as the primary patient contact, managing appointments and patient flow for a seamless experience.Lead, mentor, and develop the customer...

Job Title: Patient Experience ManagerJob Description:The Senior Customer Success Executive will be responsible for delivering an exceptional patient experience and optimizing clinic operations.Key Responsibilities:Patient Experience & Operations: Manage appointments and patient flow to ensure a seamless experience and optimize clinic efficiency.Team...

You are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture. You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients, and caregivers. Requirements Recognised Degree with at least 8 years of working experience...

Singapore Health Services Pte Ltd **Senior Executive, Group Office of Patient Experience (6-month Contract)**: - Job Category: Administration - Posting Date: 19 Sept 2025 As a Senior Executive in SingHealth Group Office of Patient Experience, you will support the Assistant Director in the planning and execution of programmes that drive patient engagement....

Job Responsibilities: - Implement learning interventions/programmes across functional domains and levels - Develop e-Learning training materials - Develop interactive/digital training content and resources - Execute training functions and activities - Establish instructional material templates - Measure, study and present data on learning effectiveness -...

Senior Manager of Patient Experience and OperationsThe role of Senior Manager of Patient Experience and Operations is central to fostering a culture of excellence in patient care. The individual will work closely with various stakeholders to identify areas for improvement, develop initiatives and execute change management plans to enhance patient...

We are seeking a talented and experienced Senior Patient Experience Manager to lead our patient service team. The successful candidate will be responsible for delivering an exceptional patient experience, optimizing clinic operations, and mentoring the customer success team.Key Responsibilities:Patient Experience & Operations: Act as the primary patient...

Project Executive - Healthcare - Operations Executive - Assist to draft, review and update workflows, standard operating procedures, work instruction and business continuity plan (BCP) for the efficient running of services and excellent patient experience - Participate in User Acceptance Test, User Access Matrix Review to ensure smooth implementation -...