Leading Patient Experience and Operational Excellence
2 weeks ago
Senior Manager of Patient Experience and Operations
The role of Senior Manager of Patient Experience and Operations is central to fostering a culture of excellence in patient care. The individual will work closely with various stakeholders to identify areas for improvement, develop initiatives and execute change management plans to enhance patient satisfaction.
Key Responsibilities:
- Engage with clinic and ward managers to identify areas for improvement and design change management plans.
- Collaborate with stakeholders to integrate initiatives into daily operations.
- Monitor and evaluate the effectiveness of implemented initiatives and make data-driven recommendations for continuous improvement.
- Develop and manage timelines for initiatives.
Requirements:
- Bachelor's degree in Business Administration or a related field.
- 1-2 years of experience in an operations role, preferably within the healthcare sector or customer service setting.
- Familiarity with project management concepts and willingness to learn change management principles.
- Proficiency in Microsoft Office Suite.
- Excellent communication and interpersonal skills.
- Enthusiasm for continuous learning and professional development in patient experience.
- Demonstrated ability to work effectively in team environments.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management
Industry: Hospitals and Health Care
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