Patient Experience Director

2 weeks ago


Singapore beBeePatientExperience Full time $94,320 - $118,160
Key Responsibilities

We are seeking an experienced Patient Experience professional to spearhead initiatives that enhance patient satisfaction.

  • Develop and implement strategies to improve patient outcomes
  • Lead the development of a patient-centered culture across departments
  • Manage feedback processes, including service recovery and engagement with staff, patients, and caregivers
  • Collaborate with cross-functional teams to drive service excellence
  • Analyze data to identify trends, develop recommendations, and track success metrics
  • Design and deliver impactful service training programs

The ideal candidate will possess excellent communication, editing, and analytical skills, as well as the ability to resolve conflicts, analyze data, and present findings. A minimum degree with at least 8 years of experience in customer or patient service operations is required, with a minimum of 2 years in a leadership role.


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