
Senior Patient Experience Leader
6 days ago
We are seeking a skilled professional to lead initiatives aimed at enhancing patient experience and cultivating a patient-centric culture.
Job Responsibilities
- Develop and implement strategies to improve patient satisfaction and loyalty.
- Lead the feedback management process, including service recovery and staff engagement.
- Collaborate with cross-functional teams to achieve operational excellence.
Requirements
- A recognized degree with at least 8 years of experience in customer/patient service operations, including 2 years in a managerial capacity.
- A proven track record in building a service culture.
- Experience in developing, evaluating, and conducting service training.
- Proficiency in writing and editing.
- Adept in conflict resolution, data analytics, and presentation.
Benefits
This role offers opportunities for career growth and development in a dynamic environment. If you are a motivated professional looking to make a meaningful impact, please submit your application.
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