Senior Patient Experience Leader

6 days ago


Singapore beBeePatientExperience Full time $9,800
Job Title

We are seeking a skilled professional to lead initiatives aimed at enhancing patient experience and cultivating a patient-centric culture.


Job Responsibilities
  • Develop and implement strategies to improve patient satisfaction and loyalty.
  • Lead the feedback management process, including service recovery and staff engagement.
  • Collaborate with cross-functional teams to achieve operational excellence.

Requirements
  1. A recognized degree with at least 8 years of experience in customer/patient service operations, including 2 years in a managerial capacity.
  2. A proven track record in building a service culture.
  3. Experience in developing, evaluating, and conducting service training.
  4. Proficiency in writing and editing.
  5. Adept in conflict resolution, data analytics, and presentation.

Benefits

This role offers opportunities for career growth and development in a dynamic environment. If you are a motivated professional looking to make a meaningful impact, please submit your application.



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