Visionary Patient Experience Leader

3 days ago

Singapore beBeeLeadership Full time $90,000 - $120,000

Job Title: Operational Excellence Director

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We seek a forward-thinking leader to spearhead initiatives that foster exceptional patient experiences and cultivate a culture centered around patients.

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  • Oversee the feedback management process, encompassing service recovery and active engagement with staff, patients, and caregivers.">
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Requirements:

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To excel in this role, you must possess:

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  • A recognized degree with at least 8 years of experience in customer/patient service operations, including 2 years in a managerial capacity.">
  • A proven track record in establishing a service-oriented culture.">
  • Experience in developing, evaluating, and conducting service training.">
  • Exceptional writing and editing skills.">
  • Expertise in conflict resolution, data analytics, and presentation skills.">
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Your Key Strengths:

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In this position, you will leverage your leadership prowess to motivate teams to deliver high-quality results. You should also be able to analyze data and develop strategies to enhance customer satisfaction and loyalty.

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This is an exciting opportunity to drive meaningful change within our organization and contribute to achieving our goals.

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