Front office manager
3 weeks ago
The Naumi Group is a global hospitality entity overseeing Naumi Hotels and managing property assets. Known for their vivid and luxurious boutique hotels, Naumi Hotels offers personalized luxury experiences and prime localities. The group's ethos promotes creativity and individuality among its team members, ensuring a unique and family-like work environment. We are seeking for someone who constantly seek to stay ahead of changing hospitality trends and competition and creating memorable stay experiences for the guests. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned : Assume full responsibility and lead the front office to ensure a smooth and seamless daily hotel operation including prompt anticipation and identification as well as speedy and proactive resolutions of operational problems in order to achieve the highest guest stay experience. Drive the front office team to achieve monthly rooms upsell target to improve profitability. Review existing policies and work processes to streamline, simplify them and leveraging on available technology/automation to achieve better labour productivity. Champion high service and operational standards in all areas and actively work to uphold such high standards by providing constant and honest feedback to the team Coach, train and drive them effectively to earn guests’ loyalty and repeat business, aiming high guest return ratio. Drive and put in place a consistent high standard personalized guest stay program including pre-arrival, care program, etc. to ensure service excellence and an immaculate product is offered to guests across all areas in the hotel. Supervise the handling of all special attention guests such as assignment of rooms, welcome amenities/cards/notes, inspection of allocated guest rooms, arrival details, special requirements, etc. and personally greeting them upon arrival. Connect actively and establish rapport with guests, especially the repeating guests and maintaining good relationship with them. Has high lobby presence and be on the floor, interacting with guests especially during breakfast period. Handle guest feedback, complains, service recovery in a timely manner and addressing them at the source to ensure they will not reoccur. Drive Tripadvisor ranking and Trust You Survey’s scores in all areas, keeping the team focused on the targets; address and resolve pressing issues; Coordinate and manage all feedback collected via social media, Trust You Survey, mystery-shoppers, service audits and other feedback channels, etc. Similarly, ensure team members solicit feedbacks proactively and positively from guests during their stay through as courtesy calls, as well as during check-out and use such data to develop action plans to close the service gaps and at the same time, to develop a stronger guest experience program. Ensure good control of amenities and guest room supplies regularly and recommend the introduction or reduction of such items as may be appropriate or in line with the actual needs of guests or trends of the hospitality industry. Conduct regular inspection of the entire facilities especially guest rooms and related areas to ensure high maintenance standards, safety, ambience, convenience, cleanliness and comfort for the hotel guests as well as for employees at all times. Coordinate special projects, renovation works and special events logistics, etc. and communicate clearly to all departments concerned and guests timely. At the same, put in place detailed/contingency plans and train/ brief team members properly. Ensure all required reports and administrative duties are submitted and completed accurately and timely. Stay current and relevant in the use of technologies, automation, new software and applications, etc. to achieve greater operational and service excellence. Identify areas for development and training needs for the team and ensure that the gaps are closed effectively. Plan and conduct regular On-the-Job training effectively. Responsible for the performance and development of direct report(s) and/or team with effective supervision and coaching where applicable. Perform any other duties and responsibilities that may be assigned. EDUCATION and/or EXPERIENCE Degree/Diploma in related discipline with a minimum of 5 years of experience in hotel industry with relevant front office supervisory experience. SKILLS, ABILITIES & ATTRIBUTES Strong critical thinking and strategic decision-making skills Strong human relations skills Strong leadership and influencing skills Strong communications (verbal and written), organization and presentation skills Ability to work independently and take initiative with strong time management skills Effective change management skills Eye for detail and highly meticulous Excellent grooming standards and personal presentation Flexibility on working days and hours including weekends and public holidays #J-18808-Ljbffr
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Front office manager
3 weeks ago
Singapore Amara Singapore Full timeJOB SUMMARY: The Front Office Manager is responsible for entire operation of the Front Office and the delivery of quality service to the guests JOB RESPONSIBILITIES: To direct, control and co-ordinate activities of associate engaged in such activities as: receiving, processing and confirmation room reservations.Selling, registering and assigning rooms to...
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Front office manager
3 weeks ago
Singapore MERCURE SINGAPORE BUGIS Full timeJob Responsibilities Reporting to the Director of Rooms, the Front Office Manager takes charge of the Front Office Operations such as planning, coordinating and supervising. Train and motivate the team to deliver service excellence. Ensure all guest requests and queries are responded to promptly and effectively, and be available to assist on duty in the...
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Front office manager
3 weeks ago
Singapore MERCURE SINGAPORE BUGIS Full timeJob Responsibilities Reporting to the Director of Rooms, the Front Office Manager takes charge of the Front Office Operations such as planning, coordinating, and supervising. Train and motivate the team to deliver service excellence. Ensure all guest requests and queries are responded to promptly and effectively; be available to assist on duty in the hotel....
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Manager - front of house / front office
2 weeks ago
Singapore THE RITZ-CARLTON, MILLENIA SINGAPORE Full timeJOB SUMMARY Responsible for the management of all aspects of the Front Office including Concierge, Front Desk, Guest Relations, Guest Services (Bell), and Service Experience (Operator), in accordance with hotel standards. Directs, implements and maintains a service and management philosophy that serves as a guide to respective staff. Responsible for...
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Front Office Manager
4 weeks ago
Singapore MERCURE SINGAPORE BUGIS Full timeRoles & ResponsibilitiesJob Responsibilities Reporting to the Director of Rooms, the Front Office Manager takes charge of the Front Office Operations such as planning, coordinating and supervising; Train and motivate the team to deliver service excellence. Make sure all guest requests and queries are responded to promptly and effectively and be available...
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Front office manager
3 weeks ago
Singapore Accor Hotels Full timeCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
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Front Office Manager
4 weeks ago
Singapore ROYAL PLAZA Full timeRoles & ResponsibilitiesJob Summary: The Front Office Manager is responsible for the overall management and operation of the Front Office department providing efficient service and meaningful experiences. You will foster a culture of hospitality, leading and directing the Front Office team towards achieving service excellence at all times and ensuring that...
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Front Office Manager
2 months ago
Singapore AMARA SANCTUARY RESORT SENTOSA Full timeRoles & ResponsibilitiesJOB SUMMARY:Provide guidance and leadership, ensuring smooth operations in the Front Office and delivery of quality service to guests in accordance with Hotel's standards.RESPONSIBILITIES: Lead Front Office operations and ensure adherence to the policies and operating standards Leading & Developing team members Work closely with...
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Front Office Operations Manager
1 week ago
Singapore Capella Singapore Full timeFront Office Operations ManagerThe Front Office Operations Manager oversees the daily activities of the front office team at Capella Singapore. This role ensures seamless guest arrivals, departures, and services in accordance with the hotel’s service standards and operating procedures. Key responsibilities include developing and implementing operations...
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Front Office Operations Manager
6 days ago
Singapore Hyatt Corporation Full timeGrand Hyatt Singapore Job OpportunityWe are seeking a skilled Front Office Operations Manager to oversee the seamless daily operations of our Guest Experience team. As a key member of our front office team, you will play a pivotal role in building up and managing a new operational team within our environment.About the RoleThis exciting opportunity involves...
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Front office duty manager
3 weeks ago
Singapore Holiday Inn Singapore Atrium Full timeReporting to the Front Office Manager, The Front Office Duty Manager oversees the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to guests. Visibility will be a key feature. Description: Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting...
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Front office manager
2 weeks ago
Singapore Accor Hotels Full timeCompany Description The Novotel London Greenwich is a 4-star hotel and is a perfect base for business, leisure and family trips to London. The hotel has 151 Bedrooms and five conference rooms that can accommodate up to 175 guests, ideal for meetings, conferences and celebrations. The Novotel London Greenwich bar is an atmospheric space to enjoy afternoon...
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Front of the house manager
2 weeks ago
Singapore This Is An IT Support Group Full timeAdditional Information Job Number 24195447 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Millenia Singapore, Marina Bay, Singapore, 39799 Schedule Full Time Located Remotely? N Position Type ManagementJOB SUMMARY Responsible for the management of all aspects of the Front Office including Concierge, Front Desk, Guest Relations,...
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Senior / Front Office Manager
4 weeks ago
Singapore PENINSULA EXCELSIOR SINGAPORE, A WYNDHAM HOTEL Full timeRoles & ResponsibilitiesReporting to the GM, you will oversee the Front Office Department to ensure a smoot and efficient day-to-day operations :Job Responsibilities Ensure effective management of Front Office’s operations on a daily basis. Handling guest inquiries, requests, and complaints promptly and professionally. Ensuring guest satisfaction and...
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Front of the house manager
2 weeks ago
Singapore The Ritz-Carlton Full timeJOB SUMMARY Responsible for the management of all aspects of the Front Office including Concierge, Front Desk, Guest Relations, Guest Services (Bell), and Service Experience (Operator), in accordance with hotel standards. Directs, implements and maintains a service and management philosophy that serves as a guide to respective staff. Responsible for...
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Front Office Supervisor
7 days ago
Singapore Capella Singapore Full timeJob OverviewThe Operations Manager - Front Desk is responsible for overseeing the daily operations of the front office to ensure seamless functioning of the team. This includes developing operations plans, monitoring room inventory, and collaborating with other departments on special guest arrangements.Main ResponsibilitiesConduct pre-shift briefings to...
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Front Office Supervisor
4 weeks ago
Singapore IBIS SINGAPORE ON BENCOOLEN Full timeRoles & ResponsibilitiesThe Front Office Supervisor is directly responsible for the day-to-day operations of the Front Desk while on duty. They are leading the team to ensure that the Reception operations run smoothly at all times and supporting Receptionists in their day-to-day tasks. On a broader scale of Front Office Supervisor is to ensure that all of...
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Front Office Executive
2 months ago
Singapore YOUNG WOMEN'S CHRISTIAN ASSOCIATION OF SINGAPORE Full timeRoles & ResponsibilitiesYWCA Fort Canning is a beautiful accommodation of 175 spacious rooms. Nested beside the lush surroundings of Fort Canning Park, it offers a discreet sanctuary of calm in the vibrant city. As you step into this quiet retreat, you enter into a world filled with warmth and serenity.Our Front Office is a team of caring and service...
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Front Office Supervisor
4 weeks ago
Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full timeRoles & Responsibilities Provides check in, check out and to deliver service quality during the guest journey. Check, follow up and coordinate daily affairs. Provide supervision, training, motivation, and coaching to the Front Desk staff. Facilitate effective communication and coordination of daily operations among all departments, staff, and managers. ...
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Front Office Associate
2 months ago
Singapore TRADERS HOTEL MANAGEMENT PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for a Front Office Associate to join our team!As a Front Office Associate, we rely on you to: Take responsibility of the front office to ensure smooth and efficient operation at all times Upsell rooms to meet guests' needs when appropriate Ensure guest requests are fulfilled in a professional and timely mannerWe are...
