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Contract Call Centre Officer

1 week ago

Singapore Recruit Express Pte Ltd Full time
Job Title: Call Centre Assistant

Duration: 6 Month Contract (Under RE) to Perm

Working Hours: Monday-Friday, 8.30am-5.30pm

Salary: $2.5k per annum

Job Scope:
  1. Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks.
  2. Receive and handle inbound customer orders, queries and complaints via hotline. Document and record customer details, queries and complaints.
  3. Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction.
  4. Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution.
  5. Provide feedback to supervisor on improvement areas based on customer/client issues.
  6. Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system.
  7. Maintain up-to-date information on processes, products, price lists, etc.
  8. Liaise with respective operations team for issues, follow-up and actions.
  9. Establish and maintain good working relationships with clients/customers.
Job Requirements:
  • Call centre experience/Customer Service or order processing experience.
  • Minimum Nitec qualification and above.
  • Ability to handle sales orders, customer and client enquiries/complaints and provide high service levels.