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Contract Call Centre Representative

1 week ago

Singapore Recruit Express Pte Ltd Full time

**Job Title:** Call Centre Assistant

**Duration:** 6-Month Contract (Under RE) to Permanent Position

**Working Hours:** Monday-Friday, 8:30am-5:30pm

**Salary:** $2.5k per annum

**Job Scope:**
  1. Adhere to work processes and standard operating procedures in performing daily tasks.
  2. Receive and handle inbound customer orders, queries, and complaints via phone calls. Document and record customer details, queries, and complaints.
  3. Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction.
  4. Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution.
  5. Provide feedback to supervisor on improvement areas based on customer/client issues.
  6. Prepare and submit regular/ad hoc reports to respective departments or management on all cases logged in the system.
  7. Maintain up-to-date information on processes, products, price lists, etc.
  8. Liaise with respective operations team for issues, follow-up, and actions.
  9. Establish and maintain good working relationships with clients/customers.
**Job Requirements:**
  • Call centre experience/Customer Service or order processing experience.
  • Minimum Nitec qualification and above.
  • Ability to handle sales orders, customer, and client enquiries/complaints and provide high service levels.