Customer Call Centre Officer

2 weeks ago


Singapore EA RECRUITMENT PTE. LTD. Full time
Roles & Responsibilities
  • MNC Company
  • Basic $2500 - $3000 + AWS + Variable Bonus
  • Excellent Welfare and Benefits + Career progression
  • Working location: West
  • Working days: Monday to Friday
  • Working hours: 8.30am – 5.30pm

Job Responsibilities:

  • Respond to all incoming calls regarding the customers' issues, especially relating to termination requests and turn them into contract renewal
  • Answer all incoming calls promptly and effectively in an efficient and professional manner
  • Document all calls and actions taken into the system ensuring that all updates and amendments are accurate
  • Follow through and take ownership of all queries from customers where possible
  • Work towards KPI set by Leader
  • Any others ad hoc duties as assigned

Job Requirements:

  • Possess minimum Nitec and/or Diploma in Office Administration or relevant field
  • Possess minimum 1-2 years of relevant experience in call centre working environment

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

  • Work experiences and job responsibilities
  • Current and Expected salary
  • Reason for leaving
  • Date of availability
  • Education background

We regret that only shortlisted candidates will be contacted.

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492

Tell employers what skills you have

Customer Service Skills
CRM
Customer Service Oriented
Microsoft Office
Microsoft Excel
Customer Experience
Customer Service Desk
Customer Service Representatives
Administration
Office Administration
Customerfocused
Service Desk
Communication Skills
Customer Satisfaction
Customer Service
Customer Service Excellence
Case Management
customer service support
Customer Service Experience
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