Call Centre Officers
2 weeks ago
Job Description:
You will provide quality and personalized one-stop information service for the clinics. This includes handling general enquiries and managing outpatient appointments through phone, email, web chat, as well as other online platforms
Job Responsibilities:
· Answer high-volume inbound calls and respond to inquiries related to day surgery and/or imaging services.
· Manage all dial in booking and WhatsApp/online scheduling.
· Schedule appointments and manage patient records accurately.
· Address patient's concerns with empathy
· Collaborate with medical staff to resolve issues efficiently.
· Maintain confidentiality in compliance with PDPA regulations.
· Support administrative work and other duties as assigned.
Job Requirements:
· Minimum GCE O Levels with at one year experience in a customer service role.
· Experience in call centre, customer service or healthcare industry will be advantageous
· Excellent team player with strong interpersonal and communication skills
· Customer-oriented and highly adaptable in a dynamic and fast-paced environment
· Proficient in Microsoft Office applications
Please submit resumes to john@oaktree.com.sg with the following details in MS Word format:
- Position applying for
- Current remuneration
- Expected remuneration
- Notice period
John Goh Meng Chye
EA License No : 06C4642
EA Reg No : R1102621
We regret that only shortlisted candidates will be notified.
Tell employers what skills you haveMicrosoft Office
Microsoft Excel
Financial Management
Interpersonal Skills
Ships
Supervisory Skills
Vessel Operations
Data Entry
MS Word
Good Communication Skills
Freight
Communication Skills
Customer Satisfaction
Statistics
Team Player
Microsoft Word
Customer Service
Disposition
Shipping
Customer Service Experience
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