This is an IT support group | Customer Experience and Incident Management

Customer Experience Manager At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with...

Work Schedule Standard (Mon-Fri)Environmental Conditions Office Position Summary: At Thermo Fisher Scientific Inc., the Customer Experience Specialist role plays a crucial role in improving customer satisfaction and operational excellence in Singapore. This role supports Sales, Operations, and Product Management by focusing on relationship building and...

Head of Customer Experience The Company You'll Join Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine. Carta's world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity. Trusted by...

Responsibilities: Monitor enterprise IT networks, server systems, and commercial clouds. Act as the single point of contact with customers/users, resolver groups, third-party service providers, and other departments. Answer hotline calls and respond to e-mails within agreed timescales. Take ownership of incidents/service requests reported by users, track...

Responsibilities Establish competitive and luxury brand-specific customer experience and operational processes through in-depth user insights and industry research, and implement them in conjunction with showroom management. Identify existing pain points in customer experience within the automotive industry, propose practical operational optimization...

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels: Garcha Group Hotels Maxwell Reserve, Autograph Collection Hotel (Marriott); Duxton Reserve, Autograph Collection Hotel (Marriott); The Vagabond Club, a Tribute Portfolio Hotel (Marriott); The Serangoon Club, a Tribute Portfolio...

We are looking for a dynamic and detail-oriented Projects and Service Engagement member to join our team. This role is pivotal in managing our various internal projects and enhancing staff engagement and guest experience initiatives. The ideal candidate should have strong organisational skills, excellent communication abilities and a passion for delivering...

Our client is seeking a dynamic and results-driven Regional Service Desk Manager to lead and manage our regional IT support teams. The ideal candidate will have a proven track record in IT service management, exceptional leadership abilities, and a strong focus on end-user satisfaction. In this role, you will oversee the delivery of efficient and effective...

Responsibilities and Requirements: Proven experience in Level 2 application support within the financial services or trading technology space. Expertise in front-office trading platforms and financial applications, such as ION, Bloomberg, MarkitWire, Fidessa, Front Arena, CME Brokertec, TradeWeb, and Trading Technologies. Experience supporting a diverse...

JOB DESCRIPTION Shape the future of cybersecurity through advanced digital forensics, contributing to firm-wide innovation and security. As a Digital Forensics Vice President in the Cybersecurity and Technology Controls, you will enhance the firm's cybersecurity posture through the collection, preservation, and examination of digital evidence. Your...

Hi, Immediate hiring To provide 1st level / 2nd level support to end-users in identifying, troubleshooting and resolving notebook and/or desktop PC problems (that can be related to but not limited to hardware, software and application) and related peripherals (printers, scanners, projectors, and/or mobile devices). Responsibilities: Perform installation,...

About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult...

Executive Summary Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including...

Work Location: Singapore, Singapore Hours: 40Line of Business: Technology Solutions Pay Details: We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role. Job...

Introduction to the job Our sector Customer Support (CS) takes responsibility for the installation, qualification, maintenance, and continuous improvement of our systems at customer locations. Its mission is to deliver best-in-class customer satisfaction. Due to recent technology advancements, we are seeking to augment our team with highly motivated and...

JOB DESCRIPTION Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience. As a Technology Support I team member in Corporate Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Be...

What are your contributions to the team?Act as the primary point-of-contact for customers, managing communication, coordination, and follow-up actions such as time/labor/material quotes (DAF approval), preliminary invoices (PPI) generated by planner, progress updates, customer approvals, and debriefs on work packages (induction & output meetings). Resolve...

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renowned wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature...

Responsibilities: Attending to customer queries and concerns in a timely manner and professionalism Handling Customer Complaint Site Visit and meet the clients as needed Training and guide the client on how to use our system Data entry and card programming Process new registration and manage existing records Handle calls and register to system accordingly...

Income Advisory Group (IAG) Shared Service Department is responsible for providing functional support to IAG Group. The Finance section within IAG Shared Services also supports the Income Insurance Group Finance requirements. You will be a part of the IAG Shared Service Department, which serves as an integral part of defining and implementing strategy based...