Network Analyst

6 hours ago

Singapore This is an IT support group Full time

Executive Summary
Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner, and AWS MSP Partner.
We are looking to hire a
Network Analyst - Event / Incident Management
to support our client in Singapore which is a top
global investment bank .
Job Description
Performs commoditized activities which may include monitoring, event management, service requests, and engineering. Technology Services Analysts II have foundational experience in network, systems, application, access requests, production support, or security engineering, and consistently work independently in performing activities.
Your background
This role is an entry level to multiple technology positions. The individual in this role will perform commoditized activities such as event management, level 1 incident triage, and process and change maintenance and oversight. This individual will build foundational experience in networks, systems, and production support.
Shift and hours of work:
Each shift will be 12hrs, alternate week’s Wed will be an off day.
Shift Pattern A: Sun to Wed
Shift Pattern B: Wed to Sat
What you can expect
The areas of focus for the Technical Analyst includes Event Management, Incident Management, and Level I triage of networking with a primary focus on network change oversight and stability. Network exposure will include routing & switching, perimeter security, traffic management, content inspection infrastructure, and emerging technologies such as Software Defined Networking. Technical Analysts are expected to have a basic understanding of networking protocols with the ability to adopt new technologies and troubleshooting methodology. The work is always in alignment to the current and approved Network Services Standards, Incident and Problem Management Policies & Procedures, governance and management policies set forth by the firm.
This position will interface directly with internal stakeholders and external suppliers/providers, architecture, product engineering, product management, and business management. At times, they may interface with various levels of senior management. Strong communication and problem-solving skills are a must. The candidate must be able to work on their own and successfully in team settings in various sizes and locations. Adherence and use of standards, product sets, templates, systems, and artifacts are important to the success of the individual, the department, and the firm at large.
Required Skills:
Basic understanding of Internet protocols and networks: WAN, LAN, TCP/IP, DNS, UDP, IPv4, IPv6, BGP, OSI layers 1-7
Basic understanding of troubleshooting methodologies for networking problems
Basic understanding of Network Automation tools and processes
Self-starter/self-directed, organized and detail oriented
Strong technical acumen and analytical skills
Excellent client interfacing skills
Good verbal and written communication skills
Experience aligning actions to business impact and service restoration
Demonstrates ownership: Is accountable and can hold others accountable
Ability to operate with colleagues across different time zones with a flexible approach to working hours
Desired Skills:
2 or more years’ experience in Networking-related disciplines within a design, implementation, or operations role
Basic understanding of JIRA, Confluence, Agile framework & SCRUM ceremonies
Relevant Industry certifications in Network Technologies
Cloud or Software Defined Networks knowledge and experience
Experience with SDN; Cisco ACI, VMware NSX, Arista CloudVision
Experience with SDWAN, preferred if on CloudGenix (Palo Alto)
Experience with automation tools such as Python, Ansible, YAML or Django, API calls, and frontend web development
Experience working in an Agile environment
Experience of working within Financial Services (Insurance, Banking, Investment banking)
What you will do
Operational support of network environments:
Switching & Routing (underlay and overlay)
Firewall, Traffic Management, Content Inspection, and DNS
Identify service impact, interpret monitors, dashboards, traffic captures, and logs using:
Splunk, SevOne, IBM Watson AI Ops, Wireshark, NetScout, and Gigamon
Cisco Nexus / ACI, Arista CloudVision, VMware vSphere
Operational Change Oversight
Monitor Network Master Control Room and provide “Air Traffic Control” for all Network changes
Provide reporting and communication of change activity, including incidents related to change
Facilitate escalation to NOC and Change leadership teams
Identify possible production failure scenarios through eyes on glass monitoring of IT infrastructure Services
React to the failure according to business impact, and communicate with management and technical escalation
Initiate production support triage efforts for network infrastructure incidents, manage bridge line troubleshooting and appropriate team engagement, engage in technical research and troubleshooting, and escalate as needed
Provide status updates and technical detail for awareness communications, ensure accuracy of all communications sent
Responsible for data quality and completion of incident tickets, ensuring all impacts are accurately recorded and documented.
Work ad-hoc reports and offline incidents at the direction of senior team members or leadership
Promote and enforce production governance during triage/testing and fix efforts, exercises judgment within defined procedures and practices
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