This is an IT support group | L2 Application Support

21 hours ago


Singapore This is an IT support group Full time

Responsibilities and Requirements:
Proven experience in Level 2 application support within the financial services or trading technology space.
Expertise in front-office trading platforms and financial applications, such as ION, Bloomberg, MarkitWire, Fidessa, Front Arena, CME Brokertec, TradeWeb, and Trading Technologies.
Experience supporting a diverse range of financial products, including IR and CR Derivatives, TRS, Equities, Fixed Income, FX products.
Strong understanding of incident management processes, familiarity with ITSM tools (e.g., GLPI, ServiceNow, Remedy, JIRA) and the ability to resolve complex technical issues under pressure.
Technical Skills:
Advanced troubleshooting and diagnostic skills, particularly within trading platforms, market data feeds, and trade execution systems.
Familiarity with ITSM tools (e.g., GLPI, ServiceNow, JIRA) for managing incidents, requests, and tracking progress.
Proficiency in Unix/Linux and Windows environments, including command-line tools and scripting for basic system administration.
Understanding of networking protocols and data feeds and how they interact with trading platforms.
Experience with SQL and the ability to query databases to investigate data-related issues.
Communication Skills:
Excellent verbal and written communication skills, with the ability to effectively communicate with traders, ensuring seamless communication across teams, all while working in a fast-paced, production-driven environment.
Ability to explain technical issues to non-technical stakeholders, providing clear instructions and updates.
Maintain composure and focus while working in high-pressure, fast-paced environments to ensure issues are resolved quickly and efficiently.
Problem-Solving Skills:
Ability to think critically and solve complex problems, particularly in high-pressure situations.
Proactive approach to identifying and addressing potential issues before they impact the project.
Excellent attention to detail, ensuring tasks are completed accurately and thoroughly.
Personal Attributes:
Customer-focused with a passion for delivering excellent user support.
Self-motivated, with the ability to work independently and as part of a team.
Strong attention to detail and methodical approach to incident management.
Ability to multi-task and manage a high volume of incidents simultaneously. This role typically operates in a fast-paced, high-pressure environment within a financial institution or consultancy.
#J-18808-Ljbffr



  • Singapore This is an IT support group Full time

    Calling all talented L2 - L3 Application Support Analysts!Are you able to confidently prioritise and handle issues? Do you want to take charge of your work and claim ownership?Our client is a UK Trading Firm that has been bounding up the ladder of the Financial world. They have been acquiring multiple companies within the commodities sector and have...


  • Singapore This is an IT support group Full time

    We are seeking an Application Production Support professional to manage support activities for Olympic (Core Banking) and related systems. The role involves handling incidents, service requests, end-user queries, and maintaining system reliability. Responsibilities: Provide L1/L2 application support to end-users. Escalate unresolved tickets to appropriate...

  • L2 Support Engineer

    2 weeks ago


    Singapore This is an IT support group Full time

    Job Description DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak...


  • Singapore This is an IT support group Full time

    Administer and configure infrastructure systems and applications, network devices, desktop, mobile devices, and other remote devices. Ensure systems are backed up automatically, recovery plans and disaster recovery plans and patches are carried out successfully, and monitor the systems’ resources usage closely. Liaise with external vendors to ensure...


  • Singapore This is an IT support group Full time

    Statement Of Purpose (Overall Purpose of Job)Handle and provide IT duties within the Company. Major Duties & Responsibilities (A) Specific: Responsible for on-site / off-site / remote troubleshooting, installation and commissioning of IT related solutions. To provide service support and maintenance to HQ & Site Office. Maintain and troubleshoot Desktop /...


  • Singapore This is an IT support group Full time

    Work Schedule Standard (Mon-Fri)Environmental Conditions Office How Will You Make an Impact?At Thermo Fisher Scientific, you'll be part of a team that values performance, quality, and innovation. Here, you’ll contribute to impactful work that makes a difference globally. As part of our growing organization, you’ll be encouraged to reach your full...


  • Singapore This is an IT support group Full time

    Job Description: Troubleshoot, analysis, and diagnosis of sophisticated IP/MPLS Transport for Fixed/Mobile Converged Network, comprises of Core SP Routing Design (OSPF, ISIS, BGP), MPLS Label Protocols (LDP/RSVP/BGP-LU/ Segment Routing), QoS, Multicast VPN, IPv6, Inter-AS VPN, EVPN. Build simulated networks in test labs to resolve highly complex problems...


  • Singapore This is an IT support group Full time

    Company Description We're the world's leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business. Job Description OVERVIEW: Sportradar is the...


  • Singapore This is an IT support group Full time

    The Group Treasury Analyst in Front Office will be primarily responsible for supporting Treasury activities covering: Foreign Exchange Management Banker’s/Parent’s Guarantee Management Working Capital Management Cash Management Foreign Exchange Negotiate and execute money market and foreign exchange transactions (Spot, Forward, Balance Sheet and...


  • Singapore This is an IT support group Full time

    COMPANY DESCRIPTION Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity. We are committed to creating an inclusive and diverse workplace where talent...


  • Singapore This is an IT support group Full time

    Requisition ID: 37829Location: SINGAPORE, SG, 118535About Us ENGIE is pillared by 4 key businesses - Renewables, Energy Solutions, Networks, Thermal & Supply. Together with our 96,000 employees, our customers, partners and stakeholders, we are committed to accelerate the transition towards a carbon-neutral world, through reduced energy consumption and more...


  • Singapore This Is An IT Support Group Full time

    POSITION PURPOSE The Compliance function is at the heart of BNP Paribas’ risk management. One of the pillars of the Group’s internal control setup, Compliance teams work both independently and in close partnership with the Business to adapt to the evolution of the Group’s activities and the requirements of the regulators. Compliance teams contribute...


  • Singapore This is an IT support group Full time

    3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Job Description Role and Responsibilities Configure and maintain servers, including...


  • Singapore This is an IT support group Full time

    Our client, one of Asia-Pacific’s leading organizations is looking for: Desktop Support Responsibilities: First and Second level technical support for users’ desktops and laptops (Windows OS)a. Troubleshoot and resolve any hardware, operating system, software problems relating to desktops, laptops including logging into it remotely if required b. Manage...


  • Singapore This is an IT support group Full time

    Family Group: Administration The Population Health Campus (PHC) cares for the residents in central and northern Singapore with a full range of healthcare services across our three missions: Primary Care, Community Care, and Population Health. Working closely with hospitals, general practitioners, and community partners, PHC joins up health and social care...


  • Singapore This is an IT support group Full time

    ERP Application Support Manager Location: Singapore Department: ERP Application Support Job Type: Permanent Compensation: Base x 12 + VB + PB Job Summary: The Support Manager will lead the support team, ensuring efficient operation and support to customers. The role involves managing system maintenance, troubleshooting issues, and collaborating with various...


  • Singapore This is an IT support group Full time

    Highlights: Permanent job opportunity 5 days work week Great remuneration and benefits Fast & fun pace environment Experience in Linux environment and FIX Protocol is preferred. Responsibilities: Respond promptly to support requests and enquiries from clients. Work directly with our clients to understand, troubleshoot, and resolve issues with complex...


  • Singapore This is an IT support group Full time

    The Counsellor is responsible for: Attending to clients individually, in pairs, or in small groups. Applying evidence-based counselling interventions aligned with professional ethical principles. Promoting psychological well-being for organisations through talks and workshops. Embarking on continuous self-development with regular supervision and training...


  • Singapore This is an IT support group Full time

    Company: TTI Electronics Asia Pte Ltd Designation: Product Support Intern Date Listed: 28 Nov 2024Job Type: Entry Level / Junior Executive Intern/TS Job Period: From 01 Jan 2025, For At Least 4 Months Profession: Purchasing / Merchandising Industry: Wholesale Trade Location: 16 Changi North Way, Singapore Allowance / Remuneration: $800 - 1,500 monthly...


  • Singapore This is an IT support group Full time

    Job Description & Requirements Degree holder with >5 years of experience in performing AML/KYC duties (preferably CDD) within the financial service sector. Strong logical reasoning skills; can consume a multitude of information to draw reasonable conclusions on a scenario in a structured manner. Respectful and professional when challenging a past decision...