This is an IT support group | IT Analyst

1 week ago


Singapore This is an IT support group Full time

Responsibilities:
Monitor enterprise IT networks, server systems, and commercial clouds.
Act as the single point of contact with customers/users, resolver groups, third-party service providers, and other departments.
Answer hotline calls and respond to e-mails within agreed timescales.
Take ownership of incidents/service requests reported by users, track the incidents/service requests, and ensure closure within agreed timescales.
Maintain documentation and comprehensive records of issues and problems.
Requirements:
Diploma/Higher NITEC in Information Technology/Computer Sciences/Telecommunication.
Strong teamwork and communication skills.
Excellent customer service skills.
Prior experience in a Network Operations Centre (NOC) environment preferred.
Interested candidates, please forward a detailed resume via email to
career{a}tempserv.com.sg .
#J-18808-Ljbffr



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