This is an IT support group | Retail Manager
20 hours ago
Manage the Frontline staff in the assigned terminal
Provide leadership, motivate and lead the staff in the terminal
Work closely with HR and Operations Executive on recruitment needs
Drive sales and work on sales initiatives to maximize sales potential and achieve sales targets
Monitor, discipline and counsel staff on their sales performances and work conduct/behaviour
Knowledge of the products
Sales Skill
Serving attitudes
Complaint Handling
Teamwork
Keep rules and regulations
POS handling
Schedule the team roster to maximize sales with matching the traffic trend
Confirm the team roster of the terminal
Set the commission scheme with OPM and monitor commission payouts
Proposal and working with internal teams to increase sales, such as promotions
Report sales and plan to achieve the target
Yearly sales report and forecasting
Half-year sales report and forecasting
Monthly sales report and forecasting
Handle and resolve customer complaints and work closely with CS team
Review stock levels and work closely with logistics dept.
Monitor replenishment process and ensure adequate stock level
Ensure minimum out of stocks inconvenience for customer to maximize sales opportunities
Ensure pleasant, attractive and safe environment in store
Review visual merchandising in store and work closely with VMD team
Ensure products are displayed in safe manner
Report to Managing Director for accidents in store
Responsible for the strict adherence to all established operational policies and procedures
Establish policies and procedures relating to operation and ensure its adherence by all frontline staff
Work closely with security team on STEB & LAGS regulations
Work closely with MD team to communicate with vendors
Work closely with Marketing team to plan promotion
Work closely with Finance team to ensure proper handling cash in store
Operational Processes and Standard Operating Procedures (SOP) maintenance and updates
Working Hours:
Monday - Friday, office hours.
Requirement:
8 years of related work experience in retail operations, preferably in a FMCG or retail environment
Degree in Business or Management
Self-starter with strong business acumen and result-oriented
Outgoing, dependable, pro-active
Good organizing skill
Able to lead and coach
Good judgment and mature business skill with the ability to build trust with all levels
Good interpersonal skills, able to interact with all levels
Good organizing, project and time management skills
Good customer service focus to internal and external customers
Good communication and interpersonal skills
(Only short-listed candidates will be notified)
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