This is an IT support group | Retail Store Operation Manager

1 week ago


Singapore This is an IT support group Full time

A
Retail Store Operations Manager
is responsible for overseeing the day-to-day operations of a retail store or chain of stores, ensuring the store runs smoothly, meets its sales targets, and provides excellent customer service. Their role involves a combination of management, strategy, and execution. Below is an outline of the key responsibilities and duties that typically fall under the scope of a Retail Store Operations Manager:
1.
Store Management
Daily Operations
: Oversee the overall functioning of the store(s), ensuring that operations run efficiently.
Staffing
: Manage staff schedules, hiring, training, and performance evaluations.
Product Stocking & Merchandising
: Ensure products are properly stocked, displayed, and organized according to store policies and standards.
Customer Service
: Ensure a high level of customer satisfaction through direct interaction and store service standards.
2.
Sales and Profitability
Sales Targets
: Set sales goals and ensure the store meets or exceeds them.
Inventory Management
: Monitor inventory levels, manage stock replenishment, and oversee stocktaking processes to avoid overstocking or stockouts.
Revenue Growth
: Analyze sales trends and implement strategies to boost revenue and reduce costs.
Promotions & Discounts
: Coordinate in-store promotions, special offers, and loyalty programs to attract customers and increase sales.
3.
Financial Management
Budget Management
: Develop and manage the store’s budget, ensuring that operational costs stay within limits while maintaining store profitability.
Cost Control
: Monitor and control operational costs, including labor, inventory, utilities, and other store expenses.
Reporting
: Prepare regular reports on sales performance, inventory levels, and financial performance for senior management.
4.
Staff Leadership & Development
Team Management
: Lead, motivate, and mentor staff to ensure a positive work environment and high productivity.
Training
: Ensure employees are trained in store operations, product knowledge, customer service, and safety standards.
Conflict Resolution
: Handle any staff or customer-related issues that arise, providing solutions in a timely and professional manner.
5.
Customer Experience
Customer Satisfaction
: Ensure that the store consistently meets customer service expectations by implementing feedback systems and addressing complaints.
Store Atmosphere
: Oversee the physical appearance and cleanliness of the store, creating a welcoming environment for customers.
Handling Returns/Exchanges
: Manage customer returns, exchanges, and warranty processes effectively, in line with store policy.
6.
Marketing and Promotions
Local Marketing
: Work with the marketing department to implement local advertising and promotional campaigns.
Community Engagement
: Engage with the local community through events or partnerships to increase brand awareness and drive traffic to the store.
Visual Merchandising
: Oversee in-store displays, ensuring that product placement aligns with brand and sales goals.
7.
Strategic Planning
Business Strategy
: Work with senior management to develop and execute business strategies that align with corporate goals.
Expansion Plans
: If managing multiple stores, assist in scaling operations or setting up new locations.
Performance Analysis
: Continuously assess store performance and recommend improvements in processes or systems.
8.
Technology Integration
Adoption of New Tools
: Implement and manage the adoption of new technology and tools (e.g., digital inventory systems, customer experience platforms) to streamline operations.
Data Management
: Ensure that customer and sales data are collected and analyzed for continuous improvement.
Key Skills Required:
Leadership and People Management
: Ability to manage and inspire a team.
Strong Communication
: Effective in managing both customers and employees.
Analytical Skills
: Ability to analyze sales data and trends to drive business decisions.
Problem-Solving
: Capability to handle challenges, conflicts, and improve store operations.
Financial Acumen
: Strong understanding of budgeting, cost control, and profitability metrics.
Customer-Focused
: Ensuring the best possible customer experience to drive loyalty and sales.
Time Management
: Prioritizing tasks to ensure efficient store management.
Education and Experience:
A degree in
Business Administration, Retail Management
, or a related field is often preferred.
Extensive experience in
retail management
or
store operations
, typically 3-5 years or more, is required.
Proficiency with
retail management software
and
POS systems
.
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