Senior manager, retail financial services
1 month ago
Job Description As the Senior Manager, Retail Financial Service Management support, you will lead a cross-functional team to provide comprehensive administrative and management support to Retail Financial Services (RFS). Sales & Service Management Support Management reporting and performance tracking for Business Centres, Retail Assurance and Branch Services. Work with Group Centre Managers/Group Branch Managers in ensuring individual clusters’ performance KPIs/objectives are met. Plan tacticals/campaigns to drive sales KPIs. Conduct annual review of sales incentive scheme, sales and service performance indicators/KPIs. Facilitate and organize sales and service meetings for Business Centres and Branch Services. Plan and organize bonding events and activities. Undertake annual budgeting and expenses review. Proactive management of expenses and accruals for the department. Sales Activity Management Drive leads conversion and identify opportunities for better leads conversion via leads campaign or tactical. Manpower Planning – proactively manage sales and service headcount, recruitment and related resource matters, i.e. attrition, onboarding. Plan and organize sales forum/convention trips for the Business Centre and Retail Assurance. Plan and map out roadshows and events for both Business Centre and Retail Assurance. This entails working with internal and external stakeholders. Sales Compliance Audit Risk and Compliance representative for the department. Required to take the lead in building a robust and sales compliant culture within RFS. Inculcate good selling behaviors amongst advisors and managers within the channel. Work with stakeholders to address gaps in compliance or audit matters. People Development Work with internal stakeholders i.e. HR / Distribution Talent Centre to map out training curriculum for advisors and managers. Review annual learning budget for department. Work with internal stakeholders to conduct regular reviews of progression path for sales and service roles. Requirements Minimum 8 to 10 years’ proven experience in handling Channel sales and Performance Management, Branch Operations, Compliance and Training. Proficiency in MS Office and Power Point. Conversant in MAS’ guidelines and regulatory requirements pertaining to Fair Dealing, PDPA, branch operations and customer service etc. Effective Presentation Skills and good understanding of management practices. Proven track record in leading teams and demonstrated ability in managing stakeholders both internal and external. #J-18808-Ljbffr
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