Exceptional Guest Experience Specialist

1 week ago

Singapore beBeeHospitality Full time

Delivering Exceptional Guest Experiences

  • As a Food and Beverage Service Professional, you will play a pivotal role in creating lasting impressions for our hotel guests. Your warm smile, attentive demeanor, and exceptional service skills will make all the difference in ensuring our guests have an unforgettable stay.

Key Responsibilities:

  • Provide personalized services to guests, exceeding their expectations through prompt response times, accurate order fulfillment, and warm interactions.
  • Ensure that all guests feel welcome and valued throughout their stay, taking proactive measures to address any concerns or issues that may arise.
  • Collaborate with colleagues to maintain high standards of cleanliness, organization, and presentation within the coffee house, lobby areas, and other public spaces.
  • Assist in setting up function rooms for events, ensuring that all necessary arrangements are in place to create a seamless experience for our guests.
  • Set up tables with appropriate utensils, ensuring that guests' needs are met and they feel comfortable during meals.
  • Participate in taking Room Service orders, accurately capturing guests' requests and preferences.
  • Prepare morning breakfast buffets, demonstrating your attention to detail and commitment to quality.

Job Requirements:

  • Possess a Certificate in Food & Beverage operations or equivalent qualifications.
  • Hold a valid Food Hygiene Certificate from a reputable institution.
  • Demonstrate at least one year of relevant experience in a similar role or industry.
  • Ability to work a flexible schedule, including weekends and public holidays.
  • Fluent English communication skills are essential for interacting with guests.
  • Mandarin language proficiency is advantageous for communicating with guests from China and Taiwan.

Employee Benefits:

  • Annual Wage Supplement
  • Outpatient medical benefits
  • Dental benefits
  • Other benefits

Our Hotel

Hotel Royal Limited was incorporated in Singapore in 1968 to operate as a hotelier. Our prime location places us in the heart of Singapore's most exclusive district, just minutes away from Orchard Road's renowned shopping and entertainment haven. The Novena MRT Station is conveniently located within an 8-minute walk from our hotel. Public transportation options such as taxis and buses are readily available from our main entrance, making it easy for guests to explore the city. We have received numerous gold awards from the National Crime Prevention Council since 1997 for our excellent security practices.

Tell Employers What You Bring:

  • Customer Service Skills
  • Listening Skills
  • Inventory
  • Sanitation
  • Approachable
  • Attentive
  • Cashiering
  • Customer Satisfaction
  • Service Excellence
  • Hospitality

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