Exceptional Guest Experience Specialist

3 days ago

Singapore beBeeCustomer Full time $4,000 - $6,000
Delighting Our Guests

We are committed to creating unforgettable experiences for our guests. As a key member of our team, you will be responsible for ensuring that every interaction with our guests is nothing short of exceptional.

Your primary goal will be to collect and accurately record guest preferences, and then act upon them in a way that delights our guests. This may involve working closely with other departments to ensure that all requests are fulfilled in a timely and professional manner.

In addition to collecting and acting on guest preferences, you will also be responsible for driving customer retention by being a role model in delighting guests in every single interaction. This means being proactive in seeking feedback from guests to identify areas for improvement, and then taking action to address any concerns or issues that arise.

You will also be responsible for handling all guest requests or inquiries promptly and in a professional and helpful manner. This may involve communicating with guests via phone, email, or in person, and providing them with accurate and timely information about their requests or inquiries.

To succeed in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. You should also be able to adopt a positive approach towards a productive working environment, and be willing to go above and beyond to ensure that our guests have an exceptional experience.

Requirements
  • A minimum of 1 year's experience in a similar capacity in a hotel or hospitality industry.

We offer a range of benefits to support your career development and wellbeing. These include:

  • Ongoing training and development opportunities.
  • A competitive salary and bonus scheme.
  • A comprehensive benefits package, including health insurance and pension contributions.

We are committed to creating a workplace culture that is inclusive, respectful, and supportive. We believe that everyone has a unique perspective to bring to the table, and we strive to create an environment where everyone feels valued and empowered to contribute.

If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, then we would love to hear from you.

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