RK Recruitment Pte. Ltd. | Hotel Guest Service Executive
22 hours ago
Job Info:
Working days: 5 days/week
OA shift: 7.30am to 5pm / 7am to 4.30pm
OB shift: 1 to 10.30pm / 1.30pm to 11pm
OC shift: 10pm to 7.30am / 10.30pm to 8am / 11pm to 8.30am
Job Scope:
Provide courteous and efficient service and comply with guests’ requests.
Ensure that all telephone calls are handled promptly within three rings.
Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
Take ownership of problems, handle guest complaints promptly according to established procedures, and report to supervisor for further follow-up when necessary. Glitch reports are to be written when necessary.
Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
Please submit your updated resume by using the
APPLY NOW BUTTON .
*We regret to inform you that only shortlisted candidates would be notified.* We wish you all the best in your career search.
RK Recruitment Pte Ltd | EA License No.: 20C0280
Loh Kar Leong | EA Personnel No.: R23116015
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