Hotel Customer Service Associate
2 weeks ago
Job Title: Hotel Customer Service Executive
About the JobWe are seeking a highly skilled and experienced Hotel Customer Service Executive to join our team at RK RECRUITMENT PTE. LTD.
Key Responsibilities- Deliver Exceptional Guest Experiences: Provide courteous and efficient service to ensure guest satisfaction, complying with their requests whenever possible.
- Effective Communication: Handle all telephone calls promptly within three rings, maintaining a professional tone and demeanor.
- Knowledge of Hotel Operations: Familiarize yourself with all room types and rates in the hotel, as well as their availability status, to effectively up-sell when opportunities arise.
- Problem Resolution: Take ownership of problems, handle guest complaints promptly according to established procedures, and report to supervisors for further follow-up when necessary.
- Guest Room Security: Ensure guest room security, emergency, and fire procedures are followed, encouraging the use of Safe Deposit boxes (El-Safe) and adhering to policies & procedures for their use.
- Information Provision: Be familiar with hotel facilities and functions, as well as major city attractions and events, to provide guests with accurate information as requested.
- Team Collaboration: Maintain a professional and courteous working relationship with all hotel personnel, ensuring effective communication and teamwork.
- Familiarity with Microsoft Office: Proficiency in Microsoft Office applications, including Excel, is required.
- Customer Experience Skills: Excellent customer experience skills, including interpersonal skills, inventory management, administration, freight handling, communication skills, customer satisfaction, and teamwork.
We offer a competitive salary of SGD 40,000 - 55,000 per annum, depending on experience, making this an excellent opportunity for those looking to take their career to the next level.
About UsRK RECRUITMENT PTE. LTD. is a reputable recruitment agency committed to providing exceptional services to both clients and candidates. We value our employees and offer a supportive work environment that fosters growth and development.
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