Customer Service Liaison at Village Hotel Sentosa

5 days ago


Singapore VILLAGE HOTEL SENTOSA Full time
Job Overview

In line with our commitment to delivering exceptional guest experiences, we are seeking a highly skilled and dedicated Customer Service Liaison to join our team at Village Hotel Sentosa.

About the Role

This key position plays a pivotal role in ensuring that all hotel guests receive courteous services in a timely manner. The successful candidate will be responsible for collaborating closely with the Assistant Manager to address guest complaints, requests, and enquiries effectively. Key responsibilities include understanding guests' preferences to ensure services meet their needs, staying informed about hotel facilities and functions, and maintaining a professional working relationship with all hotel personnel. Additional tasks may be assigned by superiors, which must be approached diligently and professionally.

Requirements

To succeed in this role, you will need to possess O Levels or equivalent qualifications. A positive attitude, outgoing personality, and excellent communication skills are essential. Rotating shifts, weekends, and Public Holidays are a requirement of this position. While prior experience is not necessary, we encourage applicants with no experience to apply.

Tell Employers What Skills You Have

We welcome candidates who can bring the following skills to this role: Front Office, Customer Service Oriented, Hospitality Service, Interpersonal Skills, Good Communication Skills, Cashiering, Team Player, Customer Service, and Able To Work Independently. If you have these skills, then this could be the perfect opportunity for you to showcase your talents in a dynamic hospitality environment.

Salary Estimate

We estimate the salary for this role to be in the range of SGD 30,000 - SGD 40,000 per annum, based on industry standards and market conditions.

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