Hotel Hospitality Associate

23 hours ago


Singapore THE CLAN HOTEL Full time
Role Overview

The Clan Hotel is seeking a highly skilled and customer-focused individual to join our Front Office team as a Hotel Hospitality Associate - Guest Services. As part of our dynamic team, you will be responsible for delivering exceptional guest experiences, ensuring seamless interactions, and fostering strong relationships with our valued customers.

Key Responsibilities
  • Collaborate closely with the Assistant Manager to provide top-notch hospitality services, addressing guest complaints, requests, and inquiries in a courteous and efficient manner.
  • Maintain open communication channels with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures, ensuring smooth operations.
  • Build connections with in-house guests and those on extended stays, offering assistance as needed to create unforgettable experiences.
  • Conduct regular courtesy calls to guests, guaranteeing their comfort and satisfaction.
  • Stay informed about local tourist information and attractions, providing expert recommendations to enhance guest stays.
  • Manage and maintain promotional materials, supporting daily operations and marketing initiatives.
  • Approach assigned tasks with diligence and professionalism, adhering to hotel standards.

Requirements and Qualifications
  • Minimum completion of PSLE or equivalent educational qualifications.
  • Able to work rotating shifts, weekends, and Public Holidays, demonstrating adaptability and flexibility.
  • Possess a positive attitude, outgoing personality, and excellent communication skills, facilitating effective interactions with guests and colleagues.
  • No prior experience required; we welcome individuals eager to learn and grow within our team.

Estimated Salary Range: SGD 35,000 - 50,000 per annum, depending on qualifications and experience. This figure is based on national averages and industry standards, considering factors such as job responsibilities, location, and market conditions.

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