Hotel Hospitality Specialist
4 hours ago
About Hotel Nuve PTE. LTD.
">HOTEL NUVE PTE. LTD. is a leading hospitality service provider, dedicated to delivering exceptional guest experiences in a warm and welcoming environment.
">Job Summary:
">We are seeking a highly motivated and customer-focused Guest Relations Officer to join our front-of-house team. As a key member of our staff, you will be responsible for ensuring that our guests receive the highest level of service and satisfaction throughout their stay.
">Main Responsibilities:
">- Guest Check-in/Check-out: Perform smooth and efficient check-in/check-out processes, ensuring accurate room assignments and resolving any guest issues promptly.">
- Reservation Management: Enter reservations in a timely and accurate manner, ensuring all guest details are up-to-date and secure.">
- Guest Enquiries and Complaints: Respond to guest enquires and resolve complaints in a professional and courteous manner, maintaining high levels of customer satisfaction.">
- Customer Service: Provide exceptional service to guests, responding to their needs and preferences to ensure a positive experience.">
- Email Enquiries: Follow up on email enquires in a prompt and professional manner, providing clear and concise responses to guest queries.">
- Collaboration with Other Departments: Work closely with Housekeeping and Maintenance Department to ensure seamless delivery of services and resolve any issues efficiently.">
Requirements:
">- Education: Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent.">
- Experience: At least 1 year of work experience required in a similar role.">
- Skillset: Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent, with strong communication and interpersonal skills.">
What We Offer:
">We offer a competitive salary range of SGD $35,000 - SGD $45,000 per annum, depending on experience and qualifications.
">Our hotel provides a dynamic and supportive work environment, with opportunities for growth and development in a fast-paced industry.
">Please note that we always use en as our original language code.
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