Hospitality Operations Manager
1 day ago
We are seeking a skilled and experienced Hospitality Operations Manager to join our team at The Fullerton Hotel. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our housekeeping department, ensuring that our guests receive exceptional service and that our hotel maintains its high standards of cleanliness and efficiency.
Responsibilities- Leadership and Supervision: Direct and manage a team of housekeeping staff, providing guidance, support, and coaching to ensure they have the skills and knowledge needed to perform their roles effectively.
- Operations Management: Oversee the efficient operation of the housekeeping department, including managing budgets, coordinating logistics, and implementing process improvements.
- Guest Experience: Ensure that all guests receive exceptional service, responding promptly to complaints and taking proactive steps to prevent issues from arising.
- Cleaning and Maintenance: Develop and implement cleaning schedules, supervise the cleaning of rooms and public areas, and maintain the highest standards of hygiene and cleanliness throughout the hotel.
- Education and Qualifications: A diploma or degree in hospitality, hotel management, or a related field is required. Previous experience in a supervisory role, preferably in a hotel environment, is essential.
- Skills and Knowledge: Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and external partners. Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines. Knowledge of hotel operations, including housekeeping, front desk, and food and beverage.
- Personal Qualities: A positive attitude, a commitment to excellence, and a passion for delivering exceptional guest experiences. Ability to work well under pressure, think critically, and make sound judgments.
The estimated salary for this position is $65,000 - $85,000 per year, depending on experience. In addition to a competitive salary, we offer a range of benefits, including health insurance, retirement savings, and paid time off.
About UsThe Fullerton Hotel is a leading luxury hotel located in [location]. We are committed to providing exceptional service and creating memorable experiences for our guests. If you are passionate about hospitality and dedicated to excellence, we would love to hear from you
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