Hospitality Experience Manager
14 hours ago
CUBE HOSPITALITY PTE. LTD. is a leading hospitality company that offers unparalleled experiences to our guests. With a strong commitment to customer satisfaction, we strive to provide exceptional service and create lasting memories.
Job Summary:
We are seeking a highly motivated Guest Relation Officer / Executive to join our team. As a key member of our hospitality team, you will be responsible for ensuring a positive experience for our guests, managing reservations, and addressing any issues that may arise during their stay.
Key Responsibilities:
- Welcome guests upon arrival and check-in according to our standards and procedures.
- Provide courteous and efficient service.
- Understand each guest request and address them promptly.
- Check out guests courteously and accurately.
- Take ownership of problems, handle guest complaints promptly according to our standards and procedures. Report to the Hotel Manager for further follow-up when necessary.
- Be familiar with hotel facilities and functions.
- Keep informed about Singapore's major city attractions and events, so to provide guests with accurate information as requested.
- Maintain good guest relations with in-house guests.
Requirements:
- Open to entry-level candidates.
- Advantageous to have 1 year of relevant experience in the hospitality industry.
- Good organisational skills, ability to prioritise workload and handle pressure.
- Pleasant disposition with strong interpersonal and communication skills.
- Knowledge of Cloudbeds System would be an added advantage.
- Able to work on rotating shifts including weekends and public holidays.
What We Offer:
We offer a competitive salary range of SGD 3500 - 4500 per month, depending on experience. In addition, we provide opportunities for professional growth and development, as well as a dynamic and supportive work environment.
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