Responsible Hospitality Manager

4 days ago

Singapore GROUPASIA HOSPITALITY PTE. LTD. Full time
Job Overview

We are seeking an experienced and dynamic Hostel Manager to oversee the daily operations of our hostel, ensuring a safe, clean, and welcoming environment for guests.

Key Responsibilities
  • Operational Management: Oversee daily operations of the hostel, including front desk services, housekeeping, and maintenance. Ensure compliance with health, safety, and hygiene standards.
  • Staff Management: Recruit, train, and supervise hostel staff, including front desk personnel, housekeeping, and maintenance teams. Conduct performance evaluations and provide ongoing training and support.
  • Guest Relations: Serve as the primary point of contact for guests, addressing inquiries, complaints, and feedback promptly and professionally. Foster a welcoming atmosphere to enhance the guest experience.
  • Financial Management: Prepare and manage the hostel's budget, monitor expenses, and implement cost-control measures. Oversee billing, payment processing, and financial reporting.
  • Marketing and Promotion: Develop and execute marketing strategies to attract guests and increase occupancy rates. Utilize social media and online travel platforms to promote the hostel and manage online reviews.
  • Facility Management: Oversee the maintenance and upkeep of hostel facilities, ensuring all areas are clean, functional, and well-maintained. Coordinate repairs and improvements with vendors and contractors as needed.
  • Community Engagement: Build relationships with local businesses and organizations to enhance guest experiences (e.g., partnerships for tours or events). Organize social activities and events for guests to foster community engagement.
  • Reporting: Maintain records of occupancy, revenue, and guest feedback. Prepare regular reports for management regarding performance metrics.
Qualifications
  • Bachelor's degree in Hospitality Management or related field (preferred).
  • Previous experience in hospitality, particularly in a management role.
  • Strong leadership and interpersonal skills.
  • Excellent organizational and multitasking abilities.
  • Proficient in property management software and Microsoft Office Suite.
  • Strong communication skills, both written and verbal.
Working Conditions
  • Must be willing to work flexible hours, including weekends and holidays.
  • The role may require occasional physical activity, including lifting and moving supplies.
Compensation

We offer a competitive salary of $65,000 - $80,000 per annum, depending on experience.

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