Hotel Hospitality Associate
6 days ago
About the Role:
We are seeking a highly skilled and customer-oriented Hotel Hospitality Associate to join our team at HOTEL ROYAL LIMITED.
The ideal candidate will possess excellent communication skills, be able to work well under pressure, and provide exceptional service to our guests.
In this role, you will assist the Front Office Manager in delivering world-class customer service, ensuring that every guest feels valued and appreciated.
Key Responsibilities:- Attend to guest enquiries and complaints, responding promptly and professionally.
- Assist with check-in and check-out processes, ensuring seamless transitions for our guests.
- Show guests to their allocated rooms, highlighting amenities and facilities.
- Maintain a clean and safe environment, ensuring lobby elevators, doors, and front driveway are accessible and welcoming.
- Process guest invoices accurately and efficiently.
- Collaborate with bellhops and doormen to ensure smooth luggage transfer during check-out.
- Perform ad-hoc duties as assigned by the Head of Department.
- Possess a Certificate in Hotel Accommodation from SHATEC or any reputable institution.
- Hold at least two years of relevant working experience in the hospitality industry.
- Demonstrate excellent customer service skills, with a strong focus on teamwork and adaptability.
- Be able to work independently and as part of a team, prioritizing tasks and managing time effectively.
$45,000 - $60,000 per annum, depending on experience.
We offer a comprehensive benefits package, including competitive salary, opportunities for growth and development, and a dynamic work environment.
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