Executive Hospitality Manager

3 days ago


Singapore THE QUINCY HOTEL Full time
Job Summary

This role is an excellent opportunity for a skilled and customer-focused individual to join THE QUINCY HOTEL as an Executive Hospitality Manager. The ideal candidate will possess excellent communication skills, be able to work well under pressure, and have a passion for delivering exceptional guest experiences.

About the Role

The successful applicant will be responsible for managing the front desk operations, handling guest inquiries, and providing efficient service to all hotel guests. This includes checking-in and checking-out of hotel guests, handling cashiering functions, and adhering to the hotel's Standard Policies & Procedure.

Key Responsibilities
  • Manage front desk operations, ensuring seamless check-in and check-out processes.
  • Handle guest inquiries and provide accurate information about hotel facilities and major city attractions.
  • Work closely with other departments to ensure effective communication and problem-solving.
  • Provide exceptional customer service, addressing guest complaints promptly and professionally.
  • Maintain accurate records and reports, including guest feedback and suggestions.

Requirements

To be successful in this role, you will need:
  • A minimum Diploma qualification in any field.
  • Relevant work experience in the hospitality industry.
  • An outgoing personality, positive attitude, and excellent communication skills.
  • Ability to work rotating shifts, including weekends and holidays.
  • Familiarity with Opera system and cash handling procedures.

What We Offer

As an Executive Hospitality Manager at THE QUINCY HOTEL, you can expect:
  • A competitive salary: $60,000 - $80,000 per annum, depending on experience.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Excellent benefits package, including health insurance and paid time off.

About Us

THE QUINCY HOTEL is a premier hospitality provider, committed to delivering exceptional guest experiences. We are dedicated to providing our staff with ongoing training and development opportunities, ensuring they have the skills and knowledge required to succeed in their roles.

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