Senior Hospitality Manager for The Clan Hotel
5 hours ago
Looking for a challenging and rewarding career opportunity in hotel management?
We are seeking an experienced Senior Hospitality Manager to lead our Front Office department at The Clan Hotel.
About the Role- The ideal candidate will oversee and ensure smooth hotel operations, maintaining high standards of guest satisfaction and comfort.
- They will be responsible for managing a team of staff, fostering a positive work environment, and promoting exceptional customer service.
- This is a senior leadership role that requires strong interpersonal skills, effective communication, and problem-solving abilities.
Responsibilities include:
Key Responsibilities- Manage and coordinate front desk operations, ensuring seamless check-ins, check-outs, and room assignments.
- Oversee housekeeping, maintenance, and facilities management to maintain high standards of cleanliness and amenities.
- Lead by example, promoting a culture of teamwork, respect, and excellent customer service within the Front Office department.
- Collaborate with other departments, such as Housekeeping and Security, to ensure efficient hotel operations and guest satisfaction.
- Monitor and report on key performance indicators (KPIs), identifying areas for improvement and implementing strategies to enhance revenue, efficiency, and guest experience.
Requirements and Qualifications:
Requirements- Degree in Hospitality Management or related field.
- At least 5 years of relevant experience in hotel management, preferably in a senior leadership role.
- Excellent communication, interpersonal, and problem-solving skills.
- Able to work rotating shifts, weekends, and public holidays.
- Familiarity with hotel management systems, such as Opera System.
What We Offer:
Benefits- Competitive salary: $60,000 - $80,000 per annum.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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